Sylvia John

Experience

• 

  Chainama Hotel Ltd

  Jun 1991 - Mar 1997

  General Manager/Managing Director

  In this role I provided leadership to departments and their teams, supporting them to deliver annual sales and revenue budgets. Led and established a strategic plan to provide medium and long term performance goals.Personally involved in maintaining high-quality hotel standards and operating procedures, with a keen focus on offering a unique service offering. Dealt with the planning and coordination of multiple events, through to implementation.Developed an effective hospitality network that supported the growth and establishment of the hotel. Cultivated strong industry relationships to promote services and improve business operations. Established the Sales and Marketing department of Chainama Hotel and contributed to its expansion.Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets. Show less

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  Africabound Adventures

  Jan 2008 - now

  Founding Manager

  In this position, I provide guidance and direction in the start-up of the business by performing extensive research in the travel and tourism industry. I design and establish the business from scratch using management skills. Promote company products and services by maintaining effective interaction with customers and business colleagues at various events, including trade shows, seminars, and workshops. I cultivate positive relationships with key customers, peers, and top executives.Key Contributions:Researched and analysed market trends as well as directed business development activities to secure new revenue streams.Yielded significant increase in revenue of £9020K for an exclusive 14-night safari in Zambia for a couple aged 50+ with Africabound Adventures' first sale.Boosted sales and earned £5669K in revenue for a tailor-made, 11-night safari to South Africa and Zambia for a young professional couple. Show less