Abby Meier Streuling

Experience

• 

  Susan G. Komen

  Jun 2015 - Oct 2015

  Race Intern

  • Coordinated with the development and communications departments in providing community outreach and support by organizing weekly call downs• Assisted with race event navigation for individual and corporate race teams and pulled weekly reports detailing event trends

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  Willamette Dental Group

  Nov 2015 - Apr 2016

  Patient Service Representative

  • Maintained clinicians schedules in order to increase patient access and prepare charts and paperwork for upcoming appointments• Acted as communication liaison between patients and clinical staff before and after appointments

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  Oregon Health & Science University

  Apr 2016 - Jul 2018

  • Maintained department budget and implemented cost saving measures to decrease spending by $20,000 • Developed standard work for internal processes resulting in more efficient departmental operations• Coordinated quarterly Patient Experience Recognition events with the VP of each service line• Developed internal department website and maintained several external sites • Re-designed onboarding process and training program for a staff of 12 which clarified procedures and decreased gaps in job related knowledge• Provided coaching and support to all staff to reinforce department behavior standards

  • Administrative Coordinator - Patient Experience & Concierge Services

    Oct 2016 - Jul 2018

  • Lead Concierge

    Apr 2016 - Oct 2016
• 

  University Neuropsychiatric

  Apr 2019 - May 2020

  • Developed content for the Executive Vice President’s internal and community-based presentations• Coordinated employee recognition program• Conducted market research for potential expansion of clinical services• Compiled and distributed monthly patient experience comment report • Populate and distribute "on-call" schedule and patient census for 158 bed facility• Act as communication liaison and information source for staff, patients, and visitors • Drafted an RFP resulting in an award of $1,750,000 in legislative funding for a psychiatric consultative service available for primary care providers in the state of Utah• Developed workflows and orientations for seven specialty consult services coming to UNI, as well as a process for UNI inpatients utilizing ambulatory services at University Hospital• Completed the documentation of a Failure Mode and Effect Analysis (FMEA) aimed at post discharge suicide risk reduction

  • Project Coordinator - Strategy & Business Development

    Aug 2019 - May 2020

  • Communication Specialist, PRN

    Jan 2019 - May 2020

  • Graduate Administrative Intern

    Apr 2019 - Aug 2019
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  CommonSpirit Health

  Jun 2020 - May 2024

  • Managed day-to-day operations for a staff of 34, including Hospital Registration, ED Registration, Centralized Scheduling, Insurance Verifiers, Authorization Specialists, and Hospital Operators• Worked to streamline registration process in order to improve patient experience and reduce errors resulting in insurance denials• Lead process improvement efforts in Centralized Scheduling resulting in a reduction of daily unreturned calls from an average of 25 to 5 or fewer• Operationalized new national mandates including Imaging Appropriate Use Criteria (AUC) and the No Surprises Act• Expanded registration access points by re-opening the Women’s Center lobby and developing pre registration process Show less

  • Market Manager - Corporate Responsibility Officer

    Apr 2022 - May 2024

  • Manager - Patient Access

    Jun 2021 - Apr 2022

  • Interim Manager - Patient Access

    Feb 2021 - Jun 2021

  • Administrative Fellow

    Jun 2020 - Jun 2021
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  Fred Hutch

  Jun 2024 - now

  Support Staff Supervisor