Kartik Singh

Experience

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  Hyatt Hotels Corporation

  Jul 2013 - Jul 2013

  Management internship

  industrial exposure training

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  Oberoi Hotels & Resorts

  Aug 2013 - Nov 2013

  Management internship

  industrial exposure training

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  RATIONAL AG

  Mar 2015 - Mar 2015

  Event coordinator (guest service management)

  managed guest services for the rational ag (india) installation at the aahar international fair 2015.

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jul 2015 - May 2016

  Management associate, human resources

  1. single-handedly deployed the hr operations for w goa, india (a 68 million usd undertaking) during its pre-opening phase.2. screened applicant resumes and coordinated both phone and in-person interviews.3. coordinated itineraries and scheduled appointments for human resources staff.4. set up orientations and initial training for new employees.5. created and completed personnel action forms for hires, title changes, and terminations.6. prepared quarterly and monthly dashboards for senior management reviews.7. posted positions through approved recruitment channels.8. delivered friendly assistance to new hires throughout the interviewing and hiring process. show less

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  Redditch Pascal

  Jan 2017 - Mar 2022

  Operations lead

  1. performed contract negotiations, project acquisition, management, tracking, and delivery.2. planned, executed, and led assigned projects, ensuring work performed complied with contractual requirements.3. oversaw problem resolution to address barriers to operational efficiency.4. coordinated presentations for customers and project members to detail projectscope, progress, and results.5. collected client feedback and executed business adjustments to improve retention and satisfaction.6. managed and allocated staff resources to meet project goals. show less

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  Pizza Nova

  Apr 2022 - now

  Customer service supervisor

  1. supervised a team of customer service associates and order processors to deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming and positive experiences.2. helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.3. actualized customer service initiatives to decrease wait times.4. investigated and resolved customer inquiries and complaints quickly by efficiently leveraging customer relationship management systems.5. provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.6. assisted over 140 pizza nova store locations with issues, concerns, andcomplaints at the store and franchisee levels.7. investigated suspicious orders and preempted cancellations to prevent financial harm.8. successfully maintained a 99% quality assurance score. show less