Mandy Weiss

Experience

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  Scitex

  Jan 1993 - Jan 1996

  Online Documentation Manager

  Documented online user guides for color server group.

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  DocuStar

  Jan 1996 - Jan 2002

  Technical Team Lead

  Started as technical writer and following promotion managed customer projects, including writing teams. Held meetings with customers to evaluate project scope, budget and timeline. Trained and managed new writers.

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  Trivnet

  Jan 2002 - Jan 2004

  Technical Writer

  Created company documentation from ground-up. Worked with project teams to create product specification documents and online help. Defined specifications, selected and implemented RoboHelp as company online help tool. Converted all existing documentation into RoboHelp.

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  Kodak

  Jul 2004 - Jan 2008

  Technical Writer

  Managed complete range of technical documentation for color server group. High level involvement in XML pilot project, and single-sourcing transition. Focal point for product core and documentation teams. Functional in the transition of branding documentation (after buyout). Launched task-analysis to assess new online help project.

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  SAP Labs

  Feb 2008 - Apr 2009

  Information Developer

  Worked with global cross-functional teams to generate and manage customer and admin documentation for SAP CRM system - Portal group SAP Netweaver. Part of a team that improved and validated the UI string initiative. Cross-site project coordination with SAP product teams in Germany, Bulgaria, & India

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  Freelance

  Oct 2009 - Apr 2014

  Freelance Technical Writer

  Managed technical writing for corporate projects in hardware/software fields. Encompassed customer-oriented thinking, and verified understanding of user perspective throughout documentation packages.

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  VMware

  May 2014 - Nov 2023

  Creates and manages end-user documentation for infrastructure management systems operating across physical, virtual, and cloud environments. Cross-site project coordination. Negotiates localization drops with localization project managers. In collaboration with the writing team, determines the overall workload for releases: feature-related work assignments, potential doc enhancements, video production, bug fixing, and more. Works in an Agile environment. Specializes in DITA and documentation for SaaS products. Show less

  • Manager, Information Experience

    Dec 2019 - Nov 2023

  • Staff Technical Writer

    Sept 2018 - Dec 2019

  • Senior Technical Writer

    May 2014 - Aug 2018
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  Broadcom Software

  Nov 2023 - now

  Manger, Information Experience, VCF Division