Mandy Weiss

Mandy Weiss

Online Documentation Manager

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  • Timeline

  • About me

    Manager, Information Experience at Broadcom

  • Education

    • Reichman University

      2009 - 2012
      Bachelor of Arts (B.A.) Government

      Specializations in Middle East, and Conflict Resolution

    • IDC Herzliya

      2012 - 2013
      MA Government

      Specialization in Diplomacy and Conflict Studies

  • Experience

    • Scitex

      Jan 1993 - Jan 1996
      Online Documentation Manager

      Documented online user guides for color server group.

    • DocuStar

      Jan 1996 - Jan 2002
      Technical Team Lead

      Started as technical writer and following promotion managed customer projects, including writing teams. Held meetings with customers to evaluate project scope, budget and timeline. Trained and managed new writers.

    • Trivnet

      Jan 2002 - Jan 2004
      Technical Writer

      Created company documentation from ground-up. Worked with project teams to create product specification documents and online help. Defined specifications, selected and implemented RoboHelp as company online help tool. Converted all existing documentation into RoboHelp.

    • Kodak

      Jul 2004 - Jan 2008
      Technical Writer

      Managed complete range of technical documentation for color server group. High level involvement in XML pilot project, and single-sourcing transition. Focal point for product core and documentation teams. Functional in the transition of branding documentation (after buyout). Launched task-analysis to assess new online help project.

    • SAP Labs

      Feb 2008 - Apr 2009
      Information Developer

      Worked with global cross-functional teams to generate and manage customer and admin documentation for SAP CRM system - Portal group SAP Netweaver. Part of a team that improved and validated the UI string initiative. Cross-site project coordination with SAP product teams in Germany, Bulgaria, & India

    • Freelance

      Oct 2009 - Apr 2014
      Freelance Technical Writer

      Managed technical writing for corporate projects in hardware/software fields. Encompassed customer-oriented thinking, and verified understanding of user perspective throughout documentation packages.

    • VMware

      May 2014 - Nov 2023

      Creates and manages end-user documentation for infrastructure management systems operating across physical, virtual, and cloud environments. Cross-site project coordination. Negotiates localization drops with localization project managers. In collaboration with the writing team, determines the overall workload for releases: feature-related work assignments, potential doc enhancements, video production, bug fixing, and more. Works in an Agile environment. Specializes in DITA and documentation for SaaS products. Show less

      • Manager, Information Experience

        Dec 2019 - Nov 2023
      • Staff Technical Writer

        Sept 2018 - Dec 2019
      • Senior Technical Writer

        May 2014 - Aug 2018
    • Broadcom Software

      Nov 2023 - now
      Manger, Information Experience, VCF Division
  • Licenses & Certifications

    • OKR Certified Coach

      Expert in the Outcome Mindset Method
      Mar 2021