Md Mahbub Alam

Experience

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  DAUD IT LTD.

  Jan 2007 - May 2008

  1.Directly engaged with the system design and development, modification of web-based/desktop ERP systems.2.Develop desktop/web applications from the design sketch like component, use case. activity, sequence and class diagram.3.Design and develop software applications (both Windows and web) using C# & ASP.Net as well as SQL Server.4.Responding promptly and professionally to bug reports with live software.5.Review and repair code as necessary using proper data structure and algorithm.6.Design and develop the back-end database for system integration.7.Analyze, design, and coordinate the development of software systems to form a basis for the solution of information processing problems.8.Tests (alpha and beta test) new programs to ensure that logic and syntax are correct ,and that program results and output are accurate by integrated and regression testing Show less 1.Online Customer Support for software systems (via Chat/Skype/ Phone).2.Prepare a customized report using a crystal report.3.Follow up client`s requirements and update the system accordingly.4.Update Client's requirements/work sheets etc.5.Provide General Information and guidance to clients.6.Perform an initial assessment of the client's needs and where necessary.7.Design effective and optimized databases in SQL and possess an advanced level of knowledge in SQL queries.Provide in-depth assistance to clients whenever they need it physically.Engage with Alpha, and beta testing before the version release of the new product and regeneration test after release with new features in a support mode. Show less

  • Programmer

    Dec 2007 - May 2008

  • Junior Programmer

    Jan 2007 - Nov 2007
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  Spectrum Lanka Technology Solutions Ltd.

  Jun 2008 - Jul 2013

  1.Responsible for delivery tier two support as required for solutions and applications.2.Collection of user stories and put them in backlog, Prioritize and sort them discuss them with stakeholders, and prepare for the next sprint.3.Assist in developing & analyzing test cases based on user stories if required.4.Participation in the daily scrum with the team and scrum master.5.Participate in the development and maintenance of the solution documentation.6.Participates in the software development of standards (formats, content, and quality) according to CMMI at the Process level.7.Assists in testing and verifying technical solutions and environments as per SRS and BRS.8.Assist in the software testing process like component or unit testing, system testing, UAT, regression testing, and SQA if required.9.Evaluate team performance by monitoring proper test plans on a regular basis in STLC and recommend training where required.10.Assist in preparing software development-related documents and manuals.11.Consider AD-HOC testing according to project requirements and monitor progress/status reports.12.Set up client meetings for specifications with a detailed regular communication log.13.Ensure that program bugs and defects are reported by customers or discovered on the client side in the maintenance phase.14.Assist in developing & analyzing test cases based on user stories if required.15.During implementation bugs are logged onto the appropriate systems of the defect lifecycle and resolved in a timely manner to ensure on-time project delivery. Show less 1.Evaluate user needs and system functionality as well as ensure that software facilities meet these needs for business automation and that the customers get the proper benefit from the system.2.Engages with the Business Analyst and others to understand requirements and functionality changes and creates System Modification Requests (SMRs) and change Requests for bugs or BRD and escalates to the principal implementation and Support Specialist if required.3.Provide users with appropriate training, support, and advice as well as ensure secure access to the software for proper implementation of ERP.4.Ensures appropriate documentation Like BRD, FRD, BRS, SRS. Test cases and Test Plans are created and reviewed.5.Assist the technical staff by testing the behavior of the system during go-live.6.Work closely in SDLC with a team using scrum, agile, and XP up to go LIVE.7.Execute planning and implementation of system tests to ensure the functionality of software configuration & data comply with specifications and quality standards.8.Assist the unit testing team by testing program defects, and bug fixes, ensuring the black box and white box testing lead time is kept to a minimum and that the modified program is delivered with system testing to the customer in a timely manner by the full phase of STLC.9.Guarantee that the procedures remain usable and consistent in real-life situations and propose enhancements after going live. Show less

  • Product Owner, ERP

    Jul 2010 - Jul 2013

  • Software Analyst

    Jun 2008 - Jun 2010
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  Cygnus Innovation Ltd

  Aug 2013 - Dec 2015

  Product Owner

  1.Collection, elicitation, expression, and negotiation of client requirements, storytelling, and user stories and story maps concerning ERP applications.2.Review and Identify the functional and non-functional requirements and prioritize them with Delphi techniques. 3.Analyze, and reengineer business processes based on end-user requirements and the business nature as well as contingency.4.Recommend additional software add-ons development team based on collected requirements and change requests from clients.5.Develop and maintain an implementation plan as well as the schedule for application deployment in a timely manner on client premises.6.Assure and confirm that appropriate implementation processes are followed on the client side with proper stakeholder mapping.7.Ensures customers have the appropriate education to apply the solution to the business process and activities.8.Verify and validate the completeness of the software product and check ERP meets the business and technical requirements of clients.9.Maintain ERP implementation procedure as well as provide support for defects & problem resolution using the back end as on-demand & on-premises according to SLA.10.Acting as a mentor to team members determining, and overseeing consistent testing, evaluation, QC, QA, and troubleshooting of the defect of release final products in all stages of SDLC and STLC.11.Assist and prepare software development-related documents and manuals.12.Provide group training to end users on ERP software system’s functionalities.13.Provide constant help to the sales team during pre-sales meetings as and when required. Show less

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  IslamSoft Solutions

  Jan 2016 - Dec 2018

  Project Coordinator(ERP)

  1.Provide the Owner or Owner’s client with the planning, expediting, coordinating, and supervising necessary for the timely execution of the project by all project stakeholders, and workmen, and supplying services to the project followed by project charter, WBS, and project management plan.2.Ownership of projects including scheduling of visits to meet the demands of the project timelines and ensuring that project momentum is maintained and deadlines achieved as evaluated by the PERT and Gantt chart.3.Ensure all appropriate internal project management systems and documents are kept maintained and fully updated as well as acknowledged related stakeholders.4.Finalize the work plan, work package, and deliverables with projects/tasks after quantifying the required resources to implement BRDs/FRDs into custom software systems that can fulfill actual user requirements.5.Conduct and supervise all necessary system analysis and design tasks independently or with teamwork if necessary.6.Execute and implement project plans and execute considerable on-site client interaction with stimulated time and budget.7.Accompany owner/sponsor customers in the full delivery cycle from project inception to final handover and closing as well as work with continuous process improvement.8.Communicate and influence properly by using emotional intelligence efficiently with all the stakeholders to achieve all project ultimate goals, objectives, milestones, and end results.9.Implementation of ERP at a dissimilar customer end with user customization, bespoke, and tailoring in every release of a newer version before starting the operational part.11.Manage more than one project at a time like a program manager at a time if required urgently to meet the cut-off date.12.Continuous support and coordination of the core sales team during pre-sale up to final agreement if necessary. Show less

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  Acquaint technologies

  Nov 2019 - now

  Software Product Manager

  1.Discuss proposed and potential project artifacts, of course, their parameters like, project goal, scope statement, organogram, work plan, enterprise environmental factor, activity attributes, end deliverable, resource breakdown structure, milestones, risk and mitigation and details of a project management plan with related stakeholders like sponsor, clients, vendor as well as the internal development team by hosting a kick-off meeting.2.Strongly control and monitor change requests, scope creeping, gold plating, triple constraint, risk contingency, critical path (CPM), and estimation error of the existing project.3.Work closely throughout the SQA and SQC team using resilience on overall product delivery to minimize product defects in a timely manner for the purpose of product right to right product by managing right and improvements if required.4.Work closely with the POC assigned by the client, with high leadership and conflict resolution to monitor project progress and identify impediments or new developments as early as possible.5.Demand refers to various modes of connecting with the job seeker to complete the task of a full cycle of the recruitment screening process like finding, selecting to final hiring of potential resources & employees for the particular project if required.6.Creating size estimation, effort estimation, cost estimation, and bottom-up estimated timelines for the development and deployment of software projects. In some cases, however, crash time and crash cost are used for takeaway of the project on a fast-track basis as per sponsor/client suggestions and demand.7.Maintain Project Charter, Project Management Plan, Quality Plan, WBS Directory, RACI Chart, PERT Chart, Gnatt chart, Burndown Chart, Stakeholders Register, Budget Tracker, Stakeholders Matrix, RTM Matrix, Risk Register, Activity log, Assumption Log, Change log, Issue log, Support Logs, Visit log, and any other project documentation if required. Show less