Lukman Bazarah

Experience

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  LexisNexis

  Aug 1998 - Nov 2010

  Reported to the Vice President for this privately held manufacturing organization. Responsible for department operations, directing a professional staff of 60, and an annual budget of $3M - $4.5M. Track record in moving organizations from minimal revenue positions to multimillion-dollar sales. Prior successful P&L management, including budget control, reporting and revenue forecasting. Other duties include:• Configured and maintained LAN/WAN network, performing network administration duties including account creation and maintenance, setting up network printers, and assigning security permissions• Maintained Microsoft Access database, including the design of forms and queries, and the creation of relevant reports•Conducted weekly departmental meetings to improve lines of communication and to solicit ideas for improving product quality, containing costs, and increasing deliveries.•Expanded manufacturing capacity from producing analog microfilm/microfiche to digital production of microfilm/microfiche, thus streamlining workflow process by 50%.•Managed activities of 6 line managers, 1 technician, and 60 production operators in manufacturing Microfilm/microfiche, Documents on demand, digital to digital format conversion, Analog to digital conversion of various government documents.•Managed all functional areas of manufacturing including network, database, and desktop support, consistently exceeding all production and delivery goals.•Established a Skills Enhancement and Training Program to aggressively develop and prepare staff for promotions to increased levels of responsibility. Show less Responsible for bringing the company’s old technology to a new era by converting some of our micrographic products to electronic for easy access through online service. Managed a technical team responsible for digitization, scanning, OCR, and document conversion. Maintained production schedules and coordinated various projects on a regular basis. Served functionally as Computer Systems Administrator, as well as provided staff oversight during the conversion of micrographic products to digital format, to facilitate access for online customers. Managed a technical team responsible for digitization, scanning, OCR, and document conversion. Maintained production schedules and coordinated various projects on a regular basis. • Performed the initial setup of a local area network, including the installation of networking cables and connections, setup and installation of all servers, client workstation installations, creating user accounts and user groups, assigning and maintaining security permissions and providing end-user training on the proper use of the network system• Provided ongoing maintenance of Windows servers, maintained all electronic imaging equipment – including RAID storage repository controllers, system backup devices, desktop PC’s, laptops, scanners and digital cameras• Performed installation and configuration for applications software on end-user computers, including Microsoft Office suite, also installed patches and other updates for Windows operating systems, and performed system backups• Configured and maintained LAN/WAN network, performing network administration duties including account creation and maintenance, setting up network printers, and assigning security permissions• Maintained Microsoft Access database, including the design of forms and queries, and the creation of relevant reports• Tested and evaluated redaction software from multiple vendors to protect sensitive personal information within online products Show less

  • Sr. Manager of Operations

    Apr 2003 - Nov 2010

  • Manager, Electronic Imaging

    Aug 1998 - Apr 2003
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  Cellular Sales of Knoxville

  Jan 2013 - Jul 2013

  Sales Representative

  Selling and supporting Verizon phones/customers

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  Warahi Hospitality

  Jul 2013 - Aug 2014

  General Manager - Comfort Inn & Suites

  Oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development.Accomplishments include:• Choice Hotels Platinum Award• 2014 Tripadvisor Certificate of Excellence• AAA Diamond Award

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  ECS

  May 2014 - Jun 2016

  Tier-2 Desktop Accounts Management/SAAR-N Team Support

  Supporting Pax River Navy Base computers, duties include:• Utilize iAgent calling system to answer customer calls in a timely and efficient manner by monitoring call queues.• Initiate On Call Process (Support after hour)• Provide first level troubleshooting and resolution of security administrative and application related problems in a fast-paced Help Desk environment, supporting NAVAIR systems for the U.S. Navy• Utilize HEAT Management software to open and track detailed, accurate tickets for issues surrounding password resets, SAP application issues, secured internet websites, and telephone problems• Interact with users and other Information Technology Departments• Responsible for resetting passwords for all applications/websites that are on our server• Observe system activities, job schedulers, and monitoring tools; identify issues and/or potential issues and resolve or escalate accordingly• Supporting the Navy ERP program to all NAVAIR, NAVSUP and SPAWAR users• Supporting Warfighter Response Center• Monitor trends in problems and questions and seek opportunities to improve support and training processes.• Receive and process SAAR-N forms for users to gain access to DoD applications.• Contacting users to assist in properly processing SAAR-N’s and Accounts to ensure accuracy and processing in a timely manner.• Work closely with 7.4 Security and 7.2.6 IAM to maintain SAARs for all NAVAIR Users• Utilizing the Hummingbird application to upload SAAR-N forms.• Work with APPS and eDMZ domains to maintain users accounts.• Attending meeting to keep up with changing policies. Show less

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  Bowhead Technical and Professional Services, Inc.

  Jun 2016 - Jul 2022

  System Administrator CSWF
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  Naval Surface Warfare Center (NSWC)

  Aug 2022 - now

  IT Specialist/System Administrator Team Lead