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Kenneth Smagala

Kenneth Smagala

Customer Support

Followers of Kenneth Smagala183 followers
location of Kenneth SmagalaMilford, Connecticut, United States

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  • Timeline

  • About me

    Information technology

  • Education

    • Millennium Institute

      2002 - 2003

    • Foran High School

      1998 - 2001

  • Experience

    • Cablevision

      Apr 2005 - Nov 2008
      Customer Support

    • Synergy Corporate Technologies

      Dec 2012 - Nov 2014
      Support Engineer

      Synergy Corporate Technologies ⭐️ Directed the Help Desk department, leading a team of technicians in troubleshooting and resolving a wide array of hardware, software, and system issues.

    • FactSet

      Nov 2014 - May 2016
      Systems Engineer

      FactSet Research Systems⭐️ Provided comprehensive T2 and T3 support, managed the MDM, and coordinated on-site projects across multiple remote offices.

    • City of New Haven

      Feb 2017 - Jul 2021
      System Administrator

      ⭐ Maintaining the ICT infrastructure for all city departments, providing troubleshooting and user support, directing installation/upgrade/repair projects, and leading all IT-related training.

  • Licenses & Certifications

    • Network +