
Cassidy Campbell
Computer Support Intern

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About me
Sr Technical Support Analyst (STSA) at CDK Global
Education

Idaho State University
2017 - 2020Associate of Applied Science Information Technology 3.52
Experience

Shoshone-Paiute Tribes
May 2019 - Jul 2019Computer Support Intern-Small team of 3 people; different depths of knowledge on certain topics soteamwork and collaboration was key to figure out different problems.- Responsible for upgrading computer lab and assigningprivileges to insure network and machines were safe-Created and recorded inventory of computers and equipmentpurchased/disposed- Assisted with replacing older/outdated computers throughoutthe Headquarters.-Assisted in basic troubleshooting of computers and personal and network printers-Installed/Upgraded Windows 7 to 10 OS and MS Officeapplications- Replaced hard drives/disposed of them properly-Attained knowledge on a government structurednetwork and how it operates. Show less

Idaho State University
Sept 2020 - Nov 2020Career Path Intern for College of EducationHelped Assistant Dean with data projects -Quickly learned how to use the database and started projects within the week -Imported data into Filemaker and placed data in correct area within layout -Reorganized layouts and fixed portals as they needed to be updated-Learned scripting to add script triggers so specific data matched between databases -Handled sensitive data and observed how a college handles old, new, and incoming data-Worked with Taskstream to complete and rearrange plans of study-Created and logged all equipment and rearranged storage room. Show less

CDK Global
Mar 2021 - nowSr Technical Support Analyst
Nov 2024 - nowClient Technical Analyst l
Mar 2021 - Nov 2024
Licenses & Certifications
- View certificate

Excel Essential Training (Office 365/Microsoft 365)
LinkedInMar 2021 - View certificate

Phone-Based Customer Service
LinkedInMar 2021 - View certificate

Teamwork Foundations
LinkedInMar 2021 - View certificate

De-Escalating Conversations for Customer Service
LinkedInJun 2024 - View certificate

Effective Listening
LinkedInMar 2021 - View certificate

Communication Foundations
LinkedInMar 2021 - View certificate

Customer Service: Call Control Strategies
LinkedInJun 2024 - View certificate

Communicating with Emotional Intelligence
LinkedInJun 2024 - View certificate

Critical Thinking
LinkedInMar 2021
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