Barbara Gonzalez

Experience

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  Walt Disney World

  Apr 2016 - May 2018

  Customer Service

  • Experience working for one of the largest corporations in the world.• Leading company in exceptional customer service.• Utilizing various communication skills to overcome language barriers.• Practiced up-selling techniques to meet our sales goals.• Able to utilize creative skills to come up with new sales tactics that would engage our guests.

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  United Safety Council

  May 2017 - Aug 2017

  Marketing Internship

  • Responsible for gathering, packaging, and shipping trade-show equipment by specific deadlines. • Collaborated with marketing team in preparation for trade-show events.• Responsible for attending trade-show events, as well as creating brochures, flyers and promotional material. • Managed the organization’s Social Media outlets. • Organized and inputted clientele contact information into the organization’s corporate database.• Assembled software information through excel documentation to organize clientele information. Show less

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  Chewy

  Jun 2018 - Feb 2019

  Customer Service Representative

  • Organized client information through Oracle and the company’s Backoffice program. • Answered calls, initiated sales, and assisted with technological support for our customers.• Responsible for creating and answering emails sent to our customers regarding product questions.• Managed Social Media outlets and created social posts to raise awareness about Chewy.• Responsible for detecting fraudulent charges and accounts within our system.

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  U.S Health Advisors

  Mar 2019 - Jul 2019

  Appointment Setter Intern

  • Created appointments for clients to meet with my benefit specialist via call, text, and email. • Answered inbound calls to go over any questions or concerns our clients might have regarding our health insurance options.• Responsible for creating and answering emails sent to our customers regarding our various coverage options as well as recommending options most suitable for their needs and budget.

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  Global Connections, Inc.

  Jul 2019 - now

  Marketing Representative

  Created appointments for current members of Global Discovery Vacations to review and upgrade their program. Answered inbound calls to go over any questions or concerns our members might have regarding their member benefits. Responsible for creating and answering emails sent to our members regarding program updates and special promotions.