Made Santika

Experience

• 

  Fontana Hotel Bali

  Jun 2012 - Nov 2013

  Senior Housekeeping Supervisor

  Duties and Responsibilities:-1. To support Assistant Executive Housekeeper in operational of housekeeping department in scheduling, room and job assignment, supervisory, training and developing rank and level, assist in the following the hotel standard to the highest achievement of cleanliness and maintenance of guest area, floor and hotel area2. To maintain the standard Operation Procedure of rank and file, complies to the hotel policy, security and emergency procedure, health and safety for everyone and make sure it to be implemented in every section of Housekeeping Department3. To conduct the daily briefing for every section and assist them for any update information from management especially if there will be any special request related to guest/management 4. Monitors assigned personnel to ensure every guest receive prompt And courteous service5. To maintain the professional working relation with other department related to the Housekeeping Department6. To support and report the Administration, monthly report, room supplies and linen inventory that may needed by AHK to be reported to General Manager7. Controlling and make sure the efficiency of the using of Linen, Room supplies, and Public Area Supplies8. Controlling the Floor section and as a final checker of the Vacant Room, occupied room and out of order room and responsible for recording accurate room status daily and reporting if any discrepancies9. Responsible to reporting and follow up the maintenance needs and damages in all assigned areas10. To ensure the Public area section maintain the cleanliness of the public area 11. Handling all guest complaints in regards of cleanliness and prompt services of HK department and referred to AHK 12. Identifying in developing and training needs for rank and file, appraise appearance, disciplinary action for rank and file13. Attends and participate in departmental meetings14. Performs related duties And special project assigned by AHK Show less

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  Holiday Inn Express

  Nov 2013 - Jul 2015

  Senior Guest Service Leader as Champion Brand Standard

  * The Quality & Brand Champion demonstrates brand citizenship through BrandHeartedmaintenance of all brand standards, behaviors, hallmarks and license agreement mandates.Driving improvement in guest satisfaction goals, collaborating with all hotel team members toestablish and implement efficient services to meet or exceed guest expectations.DUTIES AND RESPONSIBILITIESPeople:• Manage day-to-day staffing requirements, plan and assign work, establish performance anddevelopment goals for team members.• Provide GSA’s mentoring, coaching and regular feedback to help manage conflict and imp0roveemployee engagement.• Educate/train team members in compliance with federal, state and local laws & safety regulations.• Ensure the team are job trained and have the tools and equipment to complete job duties.• Manage third party vendor staffing requirements, plan and assign work.• Ensure ‘one team approach’ and quality service through daily communication and coordination.• Develop programs that drive improvements in team member engagement and are aligned with theStay Real Be You brand service behaviors.• Develop, implement and monitor team member succession planning to ensure future strength.• Responsible for GSA Training / Rostering / Coaching as directed by the Express Manager orAssistant Express Manager.Responsible Business:• Ensure a safe and secure environment for guests, team members and hotel assets in compliancewith hotel’s or owner’s policies and procedures and regulatory requirements.• Develop and carry out action plans to be environmentally conscious by taking steps to reduce thehotel’s carbon footprint.• Act in a responsible and senior way when dealing with hotel revenue.Perform other duties as assigned by the Express Manager or Express Assistant Manager. Show less

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  The Evitel Resort Ubud

  Jul 2015 - now

  July 2016 - Present Room Division Manager ( Promoted)managing Front Office, Housekeeping, Engineering and Security Department July 2015 - July 2016 , Opening Team as Guest Service Manager , managing Front Office , Housekeeping and Engineering.

  • Operations Manager

    Jul 2017 - now

  • Room Division Manager

    Jul 2015 - now