Katricia (Katy) Phillips

Experience

• 

  The Ohio State University

  Mar 2016 - Aug 2016

  O-Team Leader

  Employed to offer extensive support in conducting orientation programs for incoming freshmen and transfer students. Provided accurate and appropriate response to concerns and queries concerning the school to ensure optimal satisfaction for both students and their parents.- Organized and guided students and their parents on tours and sessions across the facilities.- Maximized satisfaction rate through providing prompt response to questions as well as escalated complex issues to the appropriate bodies.- Acted as the main point of contact for providing additional support to students and parents as needed. Show less

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  Nationwide Children's Hospital

  Dec 2016 - Sept 2020

  Recruited to provide oversight for the team of 55+ Patient Transportation associates across the department. Excelled in managing and mentoring Environmental Service associates to optimize operational efficiency while coordinating the use of Epic and Epic Rover for directing patients, specimens, and equipment transportation.- Restructure and revamped the department training curriculum through reviewing and modifying the active hospital and department policies and guidelines as well as developed and distributed a simplified handbook to increase workflow.-Played an instrumental role in the process of transitioning from TeamChimes to EPIC dispatching system, including training associates and acting as support for end-users.- Championed activities involving delivering compelling teaching practices while maintaining department BLS certifications. Show less Assigned to deliver a prompt response to incoming calls and to utilize the TeamChimes for recording all requested tasks. Adhered strictly with all regulatory guidelines in overseeing and promoting the effort execution of various tasks within time frames while also preparing and delivering reports notifying superiors of any incidents or issues during the shift.- Coordinated with the team in facilitating the go-live of 3rd shift within the department.- Piloted the process of promoting staff productivity rate by implementing quick thinking and problem-solving skills for streamlining operational processes.-Accelerated staff growth and competence by directing and delivering annual education and training programs to ensure they attain peak performance levels.- Impacted driving force behind the ordering and returning rental beds in compliance with the departmental policy. Show less Designated to facilitate optimal patient satisfaction by providing safe and swift transportation for patients, equipment, and laboratory specimens in a team-oriented setting. Acknowledged for stellar success in maintaining the confidentiality of sensitive information and patient charts.- Recruited to ignite company growth and catalyze immediate positive change while consistently meeting compliance standards set by the department.- Piloted the process of cleaning and sanitizing equipment to promote hygiene and safety.- Directed training programs for new employees to ensure they peak potential peak level in using solid knowledge of organizational standards for meeting expectations. Show less

  • Patient Transportation Lead

    Apr 2019 - Sept 2020

  • Patient Transportation Dispatcher

    Oct 2018 - Apr 2019

  • Patient Transporter

    Dec 2016 - Oct 2018
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  Crothall Healthcare

  Sept 2020 - Jan 2022

  Environmental Services Operations Manager
• 

  Trinity Health (HQ Michigan)

  Feb 2022 - now

  Environmental Services Operations Manager