Mike Chang

Experience

• 

  Vector Limited

  Mar 2011 - Mar 2013

  • Project and contracts manager for new customer connection projects, including residential and commercial subdivision, equipment installation, relocation and upgrade• Plan and implement suitable engineering solutions to meet customer project requirements• Deal with customer queries and complaints in a timely and courteous manner, analyse and provide solutions to reduce the aforementioned and to improve efficiency and responses• Review, analyse and approve contractor design submissions.• Management of project from initial enquiry to final delivery Show less

  • Asset Engineer

    Mar 2012 - Mar 2013

  • Account Manager

    Mar 2011 - Mar 2012
• 

  Spark New Zealand

  Mar 2013 - May 2019

  Promoted and maintained responsibility held under title Solution Design Engineer:• Architecture, Design and Planning work related to IP/MPLS based network(s). Familiar with BGP, OSPF, VPN, IPSEC, L2TP, LAN, WAN, DNS, CDN...etc• Research and develop 3 year road-map for Provider Edge domain - BNG, CE, BER, Global Gateway...etc• Design and deployment of IP/MPLS capability for customers of the Service Edge domain, including broadband, managed data, mobile, voice, RADIUS, WiFi, International...etc• Work with technical management to architect networks that effectively reflect business needs, service-level and availability requirements• Develop design principles, models, plans, internal standards, budgets, and processes based on industry best practices• Working with broader Spark community to help customer facing business units with any product and services technical requirements Show less

  • Technical Solutions Architect

    Nov 2015 - May 2019

  • Solutions Design Engineer

    Mar 2013 - Nov 2015
• 

  Cackle

  May 2019 - now

  Managing Director

  Cackle is a premier provider of professional audio-visual solutions in New Zealand. We empower businesses to thrive in the digital world by equipping them with the latest Pro AV hardware and offering comprehensive services, including video conferencing, digital signage, professional AV, unified communications, and cloud phone systems.