Terry Z.

Experience

• 

  Chapman auto group

  Apr 2007 - Sept 2008

  Director, Internet department

  • Managed the incoming leads to make sure they were dispersed according to round robin protocol.• Make sure that the leads had been followed up in a timely manner.• In charge of hiring new personal and firing of personnel.• Accurately checking billing from lead sources to make sure the bills were correct.• Generating daily reports for the General Manager and General Sales Manager.• Creating a work schedule for my department each month to ensure proper coverage of the Internet Department.• Conducted ongoing Sales training for new and existing employees.• Assisted the Internet and floor department to finalize automotive deals when needed.• Confirmed daily appointments for the Internet Department.• Maintained multiple Internet sites to make sure the information was accurate and updated.• Maintained my own client base of 1500+ customers Show less

• 

  Revana

  Nov 2008 - May 2010

  Sales Specialist

  • Call Center, Received incoming calls from customers for Charter Communications, Google.

• 

  Grand Canyon University

  May 2010 - Dec 2015

  Enrollment Counselor

  >online enrollment within the college of nursing, • High familiarity with standard concepts, practices, and procedures of relationship building and quality customer service.• Builds relationships and promotes products and services of the University• Build and maintain positive working relationships with both internal and external customers.• Provides inbound and outbound support to enrollment teams, qualifying prospective students• Accurately entering prospect’s contact information into the appropriate lead management system.• Meet or exceed important performance standards including data entry accuracy, productivity, phone, schedule adherence and attendance.• Tracks, reports, and trends lead qualification data.• Accurately follows provided qualification scripts and process flowcharts. Show less

• 

  The Art Institute of Pittsburgh-Online Division

  Sept 2017 - Jul 2018

  Assistant Director Of Admissions

  Training Specialist Title IV Funding Budgeting ExperienceSales Management Relationship Building Verbal CommunicationManaging P&L Critical Thinking Military Enrollment SpecialistProject Management Project Communication Collaboration SkillsCall Center Processes Strong Communication Skills Account Pay/Rec.

• 

  Independence University

  Jan 2019 - Aug 2021

  Admissions Consultant

  Observing standard practices and procedures using relationship building skills, and quality customer service. Promoted products and services, developing strong working relationships with internal and external clients, collaborated directly with Financial department on behalf of students within Adult Education.• Learning and Development Specialist• Understanding a Diverse Workplace Culture• Offered enrollment advice, while qualifying prospective students• Design and Deliver engaging and effective presentations, workshops, forums.• Met and exceeded performance expectations such as data entry, productivity, scheduling, and attendance• Utilized qualification scripts and process flowcharts, CRM, Salesforce, and MS Office perfectly• Offered Students options for funding education; Pell-Grant options, Title IV funding, testing• Used basic accounting principles daily Show less