Rishi Sharma

Experience

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  Vinay Computers

  Jun 2003 - Apr 2005

  Windows System Administrator

  Responsibilities: Installing, configuring and maintenance of Local Area Networks of Windows machines with windows 2000 and 2003Configuring DHCP, Active Directory, DNS, File and Print Servers, DFS creation and Administration, Backups and restorations. Training Users and handling programs for encouraging the use of Windows as OS etc.

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  HCL

  May 2005 - Jan 2011

  Associate Counsaltant

  Responsibilities:• Installation, configuration, administration and maintenance of Windows 2003 & 2008R2 based Active Directory domain services and managing Group Policies.• Group policies designing, troubleshooting and implementation.• Configuration of directory services over SSL.• FSMO role management.• RODC and Server Core domain controller management.• DNS/DHCP Installation and troubleshooting.• Removing of Duplicate SID from Domain Controllers.• Integration check of active directory database.• Removing of lingering objects from Domain Controllers.• Active Directory disaster recovery.• Schema Modification of Active Directory.• Configuration of Trust between Domains.• Installation, configuration and troubleshooting of Terminal Servers.• Installation and configuration of DFS, Print & file Server and Print Queue.• Management and troubleshooting of File server permission• Active Directory problem troubleshooting using Repadmin, Dcdaig, Replmon, Netdaig, ADSIedit tools and other support tools.• Patch deploying for domain Controllers by WSUS 3.0 through group policy management.• Configuration and troubleshooting of mail archiving Symantec 8.0 with client version 8.5• Managing existing Domain Controller on Windows 2003 and 2008 servers.Selected Achievements and Career Highlights: • Best Employee Award in HCL.• Long Service Award by HCL in 2010.• Best Performance Certificate received from Cummins Inc. in 2009• Best Performance certificate received from HCL in 2008.• Best Performance certificate received from Cummins Inc. while setting up Singapore Data Center for Cummins Inc. in 2007.• Onsite Visit, USA/Singapore:o Project: Data Centre Setup for Asia Pacific Region in Singapore for Cummins Inc.o Project: Application Migration of Notes from 32bit Servers to 64-bit Serverso Project: Application Deploymentso Project: Lab Setup At One of the Facilities at Client Sideo Project: Infrastructure Upgrade Project (Distributor –Western Canada) Show less

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  British Council

  Jan 2011 - Mar 2011

  Regional IT Resources Manager

  Responsibilities: As Incident Co-ordinator:• Led the Hub Team and ensured that all Incidents are allocated to appropriate Group• Carried out the technical escalation actions with the Service Desk Manager• Interacted with Users in instances where target resolution times are likely to be breached, so as to agree new target times and communicate action plansAs Incident Manager:• Single-handedly managed overall Restoration & Communication Plan • Ensured proper coordination for:o IS response to the Major Incident through to a confirmed resolutiono Acquiring and managing resources working on the Major Incident Teamo Planning activities during a Major Incident; management and supplier escalation activities• Conducted progress review throughout the Major Incident• Maintained progress statements / notifications & contributed in deployment of resources during Major incident• Ensured proper coordination with Major Incident Managers & SuppliersAs Problem Coordinator: • Supervised the allocation of tasks and coordinated for Problem Analyst activities comprising of root cause investigation as well as solution investigation• Carried out the review of proposed solutions for viability; raised RFCs during problem resolution• Worked in coordination with Problem Analysts to confirm problem resolutionAdditional Accountabilities:• Contributed in performance management and development for staff managed, identifying staff competence and formulating strategies to address them• Spearheaded the performance management activities of the team, supporting Regional IT Managers with management of in-Country IT Staff Show less

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  IGATE

  Mar 2011 - Mar 2015

  Manager (IMS)

  Responsibilities:• Serving as the Point of Escalation for the customer.• Assign, schedule, train, review, and monitor project work to ensure that progress is within expected guidelines and is completed on time and within budget. • Mentor and provide expertise to other project team members.• Ensuring control over attrition within the targeted figures• Handling the rotation of resources without affecting the service delivery to the customer• Identify, track, monitor and communicate project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitate amicable solutions with the appropriate customer(s).• Manage project budget and resource allocation. Selected Achievements and Career Highlights: Major Project:• Team Size: 100 – Indirect Report, 10 – Direct Reports• Project Description: iGATE is a chosen partner for managing end to end IT services, Enterprise and Store based application deployment of this customer. It is an ISD account with Infra and Apps support scope in managed services model. This is a Multi-location delivery account, and the scope of support includes the following service towers.• Role:o Data centre practices: Windows Server management; Data centre Monitoring; Unix and Webmaster; Storage and Backup; Database administration.o End User Computing: Active Directory; English Service Desk – Operating from India.o Network & Security Practices: Network – Data; Network – WAN; Security.o Single Point of contact to the customer.o Handling operations to meet SLA as agreed with the client.o Developing CSAT improvement plans.o Escalation Management.o Identifying and delivering the value adds to the customer.o Operations Governance through Service Delivery Review meetings and strategic meetings with the client.o Monitoring Quality Assurance for all deliverables. Show less

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  HCL Technologies (Infrastructure Services Division)

  Mar 2015 - Feb 2023

  Regional Service Delivery Manager

  Migration projects from Onprem environment to AWS/GCP CloudSpearhead the delivery of IT operations for Fortune 500 client with team size up to 110 resources located in India, Poland and Switzerland.Participate in executive team that plan and resource budgets for 30 million dollars and personally delivered – Prepare the Budget, Resource Identification/ Direct and Indirect Cost identification (Asset/Travel/Other cost).Participate in sales team for preparing a response to RFPs & RFQs for different customers.Accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes in case of non-compliance.Single Point of Contact and first level escalation point for Service Delivery related issues in his APAC regionCoordination with Operations Manager and Global Service Delivery Manager regarding day to day operations from Offshore Delivery CenterPreparing and send out the monthly status report to the Regional IT Heads and HCL managersRecommend system improvements and work with client engineering, operations and client services teams to implement improvementsVendor Relationship Management SLA Management including Incident, problem, Configuration, Service request etc.Projects Completed: • AWS migration of On-premises Infrastructure which includes, Application and core Services (DHCP, FSx etc)• Domain controller upgradation from 2012 to 2016• Replacement of Identity access management tool, Forefront Identity Management to One Identity• Exchange upgradation 2013 to 2016 Show less

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  HP

  Feb 2023 - now

  APJ - Senior Services Designer (Project/Program Manager)