Ryoko Ralston

Experience

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  Oracle Japan (PeopleSoft Japan)

  Jan 2002 - Jan 2007

  Localization Project Manager

  Led translation management and LQA projects on large-scale Web-based CRM systems (average 7-8 months, 1-1.5 million words) with an in-house translation team. • Management team of 10-13 translators and reviewers. • Managed large-scale internationalization projects for PeopleSoft CRM, Siebel SaaS platform, documentation, and training materials. • Collaborated with US developers to test and verify the new TMS in the Japanese environment. • Conducted monthly software patch translation/LQA projects on separate content management systems to meet urgent fix requests from customers. • Produced estimates, milestone schedules, and progress reports. • Produced weekly progress reports and organized stakeholder meetings. • Managed training sessions for contract employees and promoted community involvement. • Managed troubleshooting solution creation for translation. Exibir menos

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  Dell Software Group (BakBone Software, Quest Software)

  Jan 2007 - Jan 2014

  Senior Localization Specialist

  Led localization and internationalization efforts for data protection products as a member of the R&D Operations team. Committed to creating quality improvement methodology by applying data analysis techniques. Implemented changes for localization process optimization. • Established and refined the localization workflow, applying best practices and ensuring streamlined operations from inception to completion. • Directed localization vendors on multilingual internationalization deliverables and QA, ensuring consistency and quality customer experience in software, documentation, and training materials. • Developed localization methodology standards for continuous process improvement, including software internationalization and application of localization tools, TMS, ensuring consistency and quality across all localized materials.• Developed quality control metrics for managing internal and outsourced localization projects, enhancing accountability and performance. • Directed localized Beta software testing, facilitating the implementation of change requests from target region representatives and ensuring product relevance and accuracy. • Committed to effectively managing style guides and terminology lists, ensuring linguistic consistency across all materials. • Hired and managed one internal Japanese localization specialist to increase quality. • Managed external localization vendors to deliver translation for software and related documentation, ensuring linguistic and technical accuracy. • Served as a liaison for the Japanese office, effectively implementing user needs and enhancing cross-border communication and collaboration. Exibir menos

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  Agilent Technologies

  Jan 2015 - Jan 2023

  Senior Program Manager, Localization

  I led the localization program team in a pivotal role within the Global Marketing Operations team for life sciences, ensuring alignment with global market needs and increasing customer success. My role encompassed operational planning and better customer experience by aligning localization projects and providing timely and budget-compliant delivery. Promoted innovation by applying industry trends.• Managed a team of 4 project managers and vendors to deliver multi-year localization programs. • Implemented MT on UX testing with the Agile team, which reduced cost by 98% and TAT by two days to 1 minute for better customer experience. • Provided defect data and root-cause analysis for continuous process improvement using Lean Six Sigma methodologies for the NPI marketing campaign, which reduced content bugs before the campaign launch, shortened the time to the global market by 15 business days, and eliminated additional localization costs. • Managed an average of 40 marketing material and digital experience projects monthly, e.g., eDM/LP, YouTube video subtitling, graphics, SEO keywords, ads, and social media content. • Developed and managed team performance dashboards and created baseline metrics/reports templates and instructions. • Regularly met the creative writing and content strategy team to communicate the creative briefs and liaised with them regarding their needs for resource planning. • Committed to delivering UAT and UX testing programs for LQA, ensuring localized materials met quality standards and were well-received by target audiences by closely monitoring/closing JIRA tickets - an average of 20 tickets for quarterly UAT. • Developed and implemented strategic operational plans, ensuring localization projects were delivered on time and within budget while meeting quality standards. • Developed and presented globalization strategies, providing actionable recommendations to senior management to enhance global reach and impact. Exibir menos