Kofi Adu-Gyamfi

Experience

• 

  Versatility

  Dec 1996 - Jan 1997

  Support Consultant

  •Versatility (UK) LTD: Support Consultant reporting to the Support manager responsible for British Telecom. The role included support for all the BTBC call centres using the Versatility call centre solutions, installation and onsite project management of the call centre, to training the onsite staff. Further responsibilities included MS NT server/workstation support, Oracle database support, call centre middleware/switch support; Versatility/Oracle call centre support.

• 

  Oracle

  Jun 1997 - Apr 2002

  Support Consultant

  Promoted to Applications Technical Specialist, where further duties include Project managing installations, configuring/implementing Oracle Applications.•Liaising with software and hardware vendors for creating the certified configurations for the use in the online applications hosting space.•Testing and evaluating new technologies to incorporate into the certified configurations.•Defining application standards for customer/server consistency.Other responsibilties included supporting, maintaining, and implementing Oracle Applications and CRM internally, and on customer sites (Oracle Applications versions 3i, 11.0.3, to the present 11i). Due to consistent improvement and achievement, I was promoted to CRM Foundation Support team leader (leading the Interaction centre/call centre/email centre group (supporting Applications versions 11.0.3, and 11i)) responsible for and managing a team of 5. Show less

• 

  Ericsson

  Jan 2002 - Jan 2017

  Working on products/solutions of diverse scope where analysis of data requires evaluation of identifiable factors. The role requires exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. I am also required to provide functional expertise, and work on complex technical problems requiring a high level of ingenuity and creativity gained through years of practical experience. The Senior Technical/Senior Customer Care Specialist frequently contributes to the development of new principals, theories and methods. Often self initiated, work is usually performed independently with minimal direction from manager. Providing technical leadership to less experienced professional staff, as either a generalist or specialist within the area of expertise. Show less My current role within Ericsson is supporting, planning, deploying, project managing, and testing new applications, further building on my past Oracle applications, and DBA roles. My day to day job requires debugging with SQL, production applications support, and tuning, database support, liasing with other technical teams, and development teams.Additional to the role is working with Weblogic, Apache and Tomcat (apache), torex (j2EE), supporting multiple web based application from the proxies through the webservers, into the application servers and finally in the back end Database. These applications are mainly in-house, on Unix, Linux, and Windows developed and have a multi layer connectivity into the billing systems, PAF, Credit Checking (ReDs). Extensive knowledge of operating systems is essential in this role. Show less Promoted to the DBA role from the CRM Applications role due to the experience gained with working with the various applications that rely on the databases. The role involves supporting both production, and development database environments from Oracle 8i to 10g on both Solaris/HP unix environments, and MS Windows environments, also incorporating Linux. The Oracle team supports over 800 databases, which are relied upon by all the applications used within the Ericsson managed service offering – from the CRM applications detailed below to the Ericsson core business network/radio applications. The role involves monitoring and maintaining the production, and development databases for critical high availability applications used in the managed service provided to “3”/Hutchison3G; both to “3’s” internal, and external applications. Supporting the databases through Oracle enterprise manager, and using Oracle grid control. Show less

  • Senior Technical Support Engineer

    Jul 2009 - Jan 2017

  • Service Delivery

    Apr 2002 - Jul 2009

  • Oracle DBA

    Jan 2002 - Jun 2008
• 

  Distrelec AG

  Jul 2017 - now

  Customer Integration Manager

  The main tasks and responsibilities of the role are to:• Manage a team of internal integration specialists and 3rd party suppliers to deliver Distrelec’s customer eProcurement integrations across all the Distrelec trading regions and countries, with staff in multiple locations.• Work closely with the internal and external departments in developing, delivering and implementing the use of EDI solutions, electronic catalogues (Online and Offline catalogues).• Maintain Operational Knowledge of emerging eProcurement Integration Standards and ensure Distrelec is well placed to support them.• Lead Distrelec’s approach to successfully on-boarding new customer integrations and facilitate journey to BAU. • Oversee the Project management of peer to peer eProcurement integrations.• Articulate specific customer integration requirements into 3rd party technical delivery teams, and to internal departments to ensure the smooth running of all eProcurement activity.• Facilitate and oversee the transactional and connectivity testing of customer integrations.• Train sales teams on how to have high level conversations with customers.• Champion Distrelec's capability with strategic eProcurement Vendors.• Own eProcurement vendor relationships and Contract Negotiation.• Feed into the road map of future capability by working with head of Functional proposition and UX.• Demonstrate how systems interact operationally with the sales teams.• Administer Supplier accounts/systems for all eProcurement vendor interfaces.• Manage and monitor the systems, technical processes, servers, and ensure zero downtime for eProcurement data, and documents.• Work and coordinate with various development team to improve or introduce new technology in the Distrelec web store, and or the various ERP systems.• Take the lead for analysis of spend data.• Build professional relationships with stakeholders to implement change to improve the service. Show less

• 

  Distrelec Group

  Jul 2017 - now

  System Integration Manager

  The main tasks and responsibilities of the role are to:• Manage a team of internal integration specialists and 3rd party suppliers to deliver Distrelec’s customer eProcurement integrations across all the Distrelec trading regions and countries, with staff in multiple locations.• Work closely with the internal and external departments in developing, delivering and implementing the use of EDI solutions, electronic catalogues (Online and Offline catalogues).• Maintain Operational Knowledge of emerging eProcurement Integration Standards and ensure Distrelec is well placed to support them.• Lead Distrelec’s approach to successfully on-boarding new customer integrations and facilitate journey to BAU. • Oversee the Project management of peer to peer eProcurement integrations.• Articulate specific customer integration requirements into 3rd party technical delivery teams, and to internal departments to ensure the smooth running of all eProcurement activity.• Facilitate and oversee the transactional and connectivity testing of customer integrations.• Train sales teams on how to have high level conversations with customers.• Champion Distrelec's capability with strategic eProcurement Vendors.• Own eProcurement vendor relationships and Contract Negotiation.• Feed into the road map of future capability by working with head of Functional proposition and UX.• Demonstrate how systems interact operationally with the sales teams.• Administer Supplier accounts/systems for all eProcurement vendor interfaces.• Manage and monitor the systems, technical processes, servers, and ensure zero downtime for eProcurement data, and documents.• Work and coordinate with various development team to improve or introduce new technology in the Distrelec web store, and or the various ERP systems.• Take the lead for analysis of spend data.• Build professional relationships with stakeholders to implement change to improve the service. Show less