Tanner Hatch, PMC

Experience

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  Conversion

  Mar 2012 - Jan 2016

  Co-Founder

  Realized there was a marketplace for buying undervalued Apple products, performing service at home (upgrading RAM, Hard-drives, or fixing damaged parts), and reselling them.• Developed a process to monitor and stay ahead of market trends• Trained and managed two employees• Conducted price analysis of products being sold on third-party online retailers

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  Center for Leadership Solutions, LLC

  Feb 2016 - Aug 2017

  Project Coordinator and Quality Assurance

  Center for Leadership Solutions is a talent and performance management platform. They also specialize in consulting and executive level trainings.• Resolved development issues and complications with software engineers through ad-hoc testing and bug-tracking• Created product demos for the talent and performance management software that was presented to clients• Read customer support emails to replicate, track, and address the scope/scale of the issue

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  Veracity Network Services LLC

  Aug 2018 - Dec 2018

  Developer, Summer Internship

  • Wrote and tested Python, HTML, and CSS code that reached deployment• Performed ad-hoc bug testing, addressing their scope/scale, and modified code to resolve issues• Leveraged a sprint model to optimize JIRA tickets

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  Ion Solar

  Jul 2019 - Jan 2020

  Project Manager

  • Coordinated 100+ install/service teams across the United States, ensuring smooth installation outcomes• Instituted a contract monitoring automation process by flagging at-risk projects for follow-up• Liaised with external stakeholders including government representatives and partner companies, to overcome barriers to prompt installation

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  My Career Catalyst

  Jan 2020 - Mar 2021

  Product Manger

  My Career Catalyst is a B2C platform designed to educate, assist, and guide young professionals through their career and the strategy associated with it.• Constructed startup product development roadmap, promoting organizational alignment• Collaborated with design stakeholders to ensure the application satisfied user needs• Modeled feature enhancements related to bundling, a-la-carte, subscription, and one-time payment to enhance go-to-market strategy• Developed a comprehensive competitive analysis addressing key markets, incumbent strategy, demographics, and prospective customer pain points• Trained a team of four interns to analyze and summarize unstructured user data Show less

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  Pentium Security

  Jan 2021 - Nov 2022

  Co-Founder and Product Manager

  Pentium Security is a B2B platform designed to empower and support students. Our goal is to prevent and deter sexual assault on college campuses while improving current reporting infrastructure.• Established the product roadmap, prioritizing the critical project path, hosting regular stand-up meetings to track progress• Contributed to development efforts by analyzing documentation and recommending technical solutions to developers• Scaled founding team to seven members, interviewing and hiring candidates based on culture fit• Conducted user interviews to discover pain points and common concerns; creating researched-driven user personas• Directed user interviews to establish personas and define user obstacles Show less

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  Sunrun

  Mar 2021 - Jul 2022

  Field Sales Consultant

  Networked with prospective clients and provided consulting during their transition to solar power.• Managed projects by coordinating with internal Sunrun resources, the city, and customers to resolve any complications throughout the installation process• Developed deep knowledge of Sunrun’s products and procedures to ensure accurate representation to prospective customers• Sharpened interpersonal skills to work with buyers of different personality types

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  Entrata

  Nov 2022 - Oct 2023

  Business Operations and Project Manager

  • Integrated onboarding checklist and data reporting via Zapier forms and CSV bulk upload, allowing Entrata to reduce time to data visibility by 95%• Engineered a chatbot that indexes user guides and SOPs to enable clients and employees to access data quickly• Automated core workflows for the project management team reducing process handoffs by 75%• Connected Slack to disparate client data storages and added the capability to search for client data from within the app• Oversaw the implementation of over $1.8M of Annually Recurring Revenue (ARR) during tenure• Automated the generation of AI-written rough draft email responses to client requests, reducing drafting time by 50% on average• Managed 26 client portfolio projects through onboarding and implementation, collaborating with cross-functional stakeholders to ensure on-time execution Show less

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  Mojo AI

  Nov 2023 - now

  Product Manager of Artificial Intelligence & Innovations

  • Orchestrated the launch of a Retrieval-Augmented Generation (RAG) model, leveraging a vector database to enhance our client's ability to rapidly index and navigate system data• Designed and deployed four conversational AI models using OpenAI, Anthropic, and Google platforms, complete with accuracy reporting, tracking, and real-time monitoring capabilities• Developed a data-driven insights engine employing PandasAI and MongoDB, optimizing data analysis and decision-making processes• Led the development and ongoing management of the product roadmap in a startup setting, prioritizing features that enhance market value and user experience Show less