Ravi Teja

Experience

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  Franchise And Business Solutions

  Jan 2015 - Jun 2015

  Business Development Intern

  Job description:• Creating SWOT analysis.• Conducting due diligence on areas and business opportunities.• Interacting with Builders/Property owners for Leasing.• To give the presentation in front of prospect client and solving their all the queries related to the product and the company.• Doing market research for the product and for the requirement of the clients.• Coordinating with existing clients, dealers, and vendors for sales, queries, and any other requirements.• Dealing with vendor services like Advertising, Marketing, Interior, Staffing, Store design, Web Development, SEO, Social /Media marketing etc.• Performing online research and Creating new brand concepts to implement.• Presentation on Brand/clients to Manpower consultancies for staffing.• Auditing the existing business and creating reports on the observance.• Interacting with owners of existing business and gathering sales reports/SWOT. Show less

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  Amazon

  Oct 2015 - Jun 2017

  Senior Technical Associate

  Senior Technical Operaritions(Digital Devices)(Non-Voice). • Managed high-volume workload within a commitment-driven environment. Resolve an average of 550 inquiries in any given week. Consistently met performance benchmarks in all areas(Speed,Accuracy, Volume,Time).• Troubleshooting queries and resolving issues at live medium and by raising tickets.• Reducing customer effort and building up the trust from customers on organization.• Contacting sellers and logistics for accurate resolutions and promises.• Performing accurate research and root cause to eradicate the issue completely. Show less

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  Vignan's Institute of Information Technology, Beside VSEZ, Duvvada, Gajuwaka

  Jun 2017 - Dec 2018

  Head of Corporate Relations

  1. Head of Entrepreneurship Development cell - Creating Entrepreneurial ecosystem in college by establishing Corporate Relations. - Conducting various seminars and Guest lectures for encouraging students towards startups - Negotiating Industry Collaborations for mentoring2. Training & Development - Delivering classes to students on MBA on core concepts like Strategic Management, Marketing, Organization behavior Etc.. - Conducting effective teaching and learning methodologies 3. Placement Activities - Handling placement activities for MBA students by creating Corporate connects. - Training students towards attaining soft skills required for Placements as required Show less

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  OYO

  Jan 2019 - now

  - Drive revenue growth by maximizing occupancy, realizing potential, and maintaining a steady supply of sellable rooms and effectively own the PnL for their business span - Collaborate with leadership & CoE teams to contribute to strategic decision making and long term planning - Monitor and handle large sets of data to derive insights and identify opportunities - Oversee the collection of outstanding amounts from clients, ensuring accounts receivable are managed effectively - Provide consistent feedback on market dynamics, trends, competition, pricing, and factors influencing the business environment - Proactively manage a portfolio of hub owners, resolving issues and preventing churn by addressing partner concerns - Achieve performance goals for business metrics including SRN, URN, CM, CID & Cx among others, for their business span - Uphold quality standards to drive repeat business and lead the implementation of new initiatives to enhance guest experiences - Resolve conflicts between property owners, customers, and internal teams, fostering smooth collaboration and effective problem-solving. - Ensure that your daily actions and decisions align with our company’s purpose. Show less - Drive line sales through various means from existing OYO clients - Help generate revenue by driving occupancy and ensuring availability of sellable rooms - Ensure collection of accounts receivable/outstanding amount from clients/accounts - Maintain and review monthly sales tracker of accounts and targets - Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business - Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively - Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster - Manage daily operations of various SMART hotels and ensure adherence all OYO operational procedures and guidelines - Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience. - Resolve issues arising between property owners, customers & internal team Show less Area Revenue Head will own the revenue for the complete hub and will be instrumental in driving occupancy and ARR through various levers.Role would require the following:Problem Solving:- Owning a portfolio of hotels and understanding the root cause of low revenue at the hotel - Revenue Score, Walk-In, OTA, MM, App conversion metrics, Pricing, etc.- Design processes and solutions to improve overall revenue- Use Data Science and solid first principles to understand the root causeRevenue Score Improvement:- Understanding the gaps in revenue score and working on levers of improvement - Restrictions, image score, 3C, Floor pricing- Working along with the Operations, BD team and Owner to resolve root problems and improve conversion metrics at the hotelChannel Improvement and Utilization :- OTA - Work along with the central team and field team to improve OTA performance - listing, pricing, content, reviews and campaigns- Micro-Market - Matchmaking the MM demand with correct hotels - organize events, conduct show around, and work with the central team to optimize MM incentive. Identify and migrate hotel personal leads, owner demand to OYO networkHyper-local revenue optimization :- Peak Pricing - Understand the local peaks - marriages, local festivals, social gatherings, sports events and give the inputs on price accordingly in advance- Hyper Local Marketing - Organize local neighborhood campaigns, social events, nurture hotel sales and hyper local network for better demand generationStakeholder Management :- Collaborating extensively with all internal stakeholder - Hub Heads, Ops Heads, AGMs, BD Heads, BDMs to work on revenue improvement projects at hotel- Working with central teams to work enhancing the revenue - Pricing, OTA, Walk-In, MM Team.- Working along with the owners to understand and resolve the problems. Show less Our Team of Area Supply Managers drive the property supply agenda at OYO- hence serving as the lifeline as well as the growthengine of this business. The role calls for extensive ground work and strong negotiation skills.End to end business development in the assigned area – creating a quality supply of properties at an optimal commercial arrangement★ Lead generation via offline and online mediums and stakeholders★ Working closely with the Area Supply Head and targeting different clusters for short, medium and long term supply funnel★ Coordinating with the Transformation and Operations team to ensure that the property stays active as a profitable business unit★ Managing relations with the property owners - negotiating and renegotiating as per businessrequirement Show less Maximize GMV while delivering great Customer Experience. Manage owner engagement and relations.1. Drive Business As an AGM from OYO, ownership of 5-7 smart properties (where complete inventory is controlled by OYO) Ensure revenue maximization by converting walk ins. Direct Walk In conversion Relationship with nearby hotels for Spillover Train property manager to convert walk-in booking2. Operations Audit properties to check for revenue inclusion of both OYO and hotel bookings. Inspect properties on a daily basis for proper functioning and adherence to standards Ensure a great customer experience and minimize customer escalations. Check inventory of water bottle stocks and place order for replenishment. Ensure only the right set of hotels are on-boarded. Inputs to Pricing team about local events Fraud Prevention (Prevent GMV Leakage)3. People Management Train hotel staff to improve and own CX Manage relations with owners to ensure transformation changes needed on operational basis Customer Retention and Relationship building Conducting Customer Delight Activities Show less

  • State Head

    Nov 2023 - now

  • Revenue Head

    Mar 2023 - Oct 2023

  • Area Revenue Head

    Apr 2022 - Feb 2023

  • Area Supply Manager

    Jan 2021 - Apr 2022

  • Area Business Manager

    Jan 2019 - Jan 2021