Kyle Lechman

Experience

• 

  Wright's Orchard

  Aug 2014 - Dec 2016

  Laborer, Employee Trainer, Sales Associate
• 

  Friendly's Ice Cream, LLC

  Mar 2016 - Aug 2017

  Host, Fountain Worker

  • Worked side-by-side with new hires to teach them the necessary skills for the position• Organized a plan and directed customer flow for optimal service

• 

  Mr Sparkle Car Wash

  May 2018 - Aug 2018

  Attendant

  • Worked in a team to clean cars efficiently and achieve the highest customer satisfaction• Maintained the property to meet management and customer expectations

• 

  Travelers

  Jun 2019 - Aug 2019

  BI Shared Services Intern

  •Working in the Customer Value Stream to optimize digital self-service capabilities for business insureds•Understand work flow and contribute thoughts to a team working under AGILE methodology•Critique and edit baseline product ideas into functional capabilities for online users•Analyze data describing customer behavior to develop strategies to promote digital products

• 

  Merrimack College

  Sept 2019 - May 2021

  • Foster an educational and tight knit community of 50 residents on the floor• Ensure the health and safety of over 300 students when on duty• Work with a team of other resident assistants and supervisors to ensure the best experience for the residents • Provide prospective students and families with informative tours to entice them to attend Merrimack College• Assist in a variety of roles at major admission events• Execute tasks aimed to improve the ambassador program's quality of work performed and student employee experience • Facilitate discussions based on class content to improve student’s comprehension• Lead student reflection incorporating concepts learned in course material• Effectively communicate with the professor about student concerns and successes

  • Resident Advisor

    Sept 2018 - May 2021

  • Executive Board Member of Admission Ambassador Program

    Sept 2017 - May 2021

  • Teaching Assistant

    Sept 2019 - Dec 2019
• 

  Travelers

  Jun 2020 - Aug 2020

  Product Management Development Program Intern

  •Completing data extraction and analysis to measure specific state versus countrywide product performance•Communicating with business partners to make informed decisions around product pricing•Monitoring competitor rate changes to remain preferable in the marketplace •Working on a capstone project to solve real business problems in small teams in a short time frame

• 

  Target

  Nov 2020 - Jul 2021

  Sales Associate
• 

  Travelers

  Jul 2021 - now

  •Monitor business performance at a monthly cadence to identify KPI’s and connect internal shifts to external economic forces•Mediate business decisions between multiple circles of team members with different titles to find the most effective strategy and execution plan in a project•Utilize SQL and visual analytics platforms to query data, visualize results, as well as share and draw conclusions around business performance on a large and small scale•Absorb, understand, and apply product knowledge and complexities that support $3.8 billion dollars of premium annually for the company Show less

  • Senior Analyst

    Apr 2024 - now

  • Analyst

    Jul 2022 - Apr 2024

  • Pricing Analyst

    Jul 2021 - Jul 2022