Api Thiruchelva

Aquatics Manager

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Toronto, Ontario, Canada

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Timeline
About me
Jr. Project Manager | Strategic Thinker | Results-Oriented | Passionate about Community Development
Education
- Centennial College
  -
  Graduate Certificate Project Management
  Graduated with High Honours
- University of Toronto
  -
  Honours Bachelor of Arts (B.A.) Double Major in Criminology and Sociology, Minor in Diaspora and Transnational Studies
  Graduated with Distinction
Experience
- Dafna's Swim Centre Inc
  Jan 2013 - Jul 2019
  Aquatics Manager
  Effectively taught Red Cross and Lifesaving swimming programs for ages between infants to adults while overseeing the training and onboarding of new employees to maintain consistent and high-quality delivery of the swim program
- University of Toronto
  Sept 2017 - Feb 2018
  Campus Organizations Assistant
  Promoted key principles of diversity, equity, and inclusion on campus while overseeing the administrative operations of 800+ student clubs to ensure compliance with guideline
- TD
  Oct 2018 - Apr 2023
  Accountable for developing the Frontline and Sales Team in elevating customer experience, de-escalating and resolving customer concerns, and building regulatory and compliance knowledge. Collaborated with operational leaders and business partners to developed innovative solutions to enhance customer experience, optimize business operations, and promote diversity and inclusion across the regions.Additional Involvement: iD8 Committee, National MCE Committee, District Hiring Committee Led training and onboarding sessions for new hires, ensuring employees are able to process transactions and customer enquires using various software programs and resources while assisting managers with branch operations and staying up-to-date with policy and procedure changes Processed financial transactions in accordance with standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics, while providing exceptional customer service
  - Manager Customer Experience
    Jul 2021 - Apr 2023
  - Lead Customer Experience Associate
    Mar 2020 - Jul 2021
  - Customer Experience Associate
    Oct 2018 - Mar 2020
- Centennial College
  May 2023 - Mar 2024
  Directly reporting to the Chief Transformation Officer on an enterprise-wide program, actively collaborating with cross-functional project managers and senior management to ensure effective communication and coordination across multiple projects in a complex change environment.
  - Junior Project Manager
    Sept 2023 - Mar 2024
  - Project Coordinator
    May 2023 - Sept 2023
- East Harbour Transit Hub Alliance
  Apr 2024 - now
  Project Administrator
- AtkinsRéalis
  Apr 2024 - now
  Project Administrator
Licenses & Certifications
- Personal Track Safety
  Metrolinx
  Aug 2024
- Standard First Aid with CPR-C
  Lifesaving Society Canada
  Dec 2010
- Certified Associate in Project Management (CAPM)
  Project Management Institute
  Dec 2022
  View certificate
Honors & Awards
- Awarded to Api Thiruchelva
  Colliers Project Leaders Scholarship – Project Management Centennial College Feb 2024 Awarded to a full-time student from the Project Management Program (2528). The student must have been enrolled in the same program, full-time during the previous calendar year. The student with the highest cumulative grade point average above 3.0, after the first 3 semesters of study will be the recipient of this award.
- Awarded to Api Thiruchelva
  Somerville Merchandising Project Management Scholarship Centennial College Mar 2023 Awarded to two full-time students enrolled in the second semester of the Project Management (2528/2525) program. The students must have been enrolled in the same program, full-time during the Fall term. The students with the highest cumulative grade point average above 3.0 during their first semester of studies will be the recipients of this award.
- Awarded to Api Thiruchelva
  Quarterly Spotlight Award TD Bank Nov 2020 Recognized for performance and leadership during Q4 2020
- Awarded to Api Thiruchelva
  Executive of the Year University of Toronto - Student Life Division Apr 2017 This award recognizes the outstanding and “above and beyond” contributions of an executive member who has demonstrated exemplary leadership and role modelling. The nominee demonstrates leadership by being a great team player, empowering and engaging other members and improving the organization and effectiveness of the club. They develop positive relationships with other members, other clubs and have enhanced the impact and influence of the club. They are dedicated to their academics at U of T… Show more This award recognizes the outstanding and “above and beyond” contributions of an executive member who has demonstrated exemplary leadership and role modelling. The nominee demonstrates leadership by being a great team player, empowering and engaging other members and improving the organization and effectiveness of the club. They develop positive relationships with other members, other clubs and have enhanced the impact and influence of the club. They are dedicated to their academics at U of T and successfully balances academics and their role in the club. They must be in good academic standing and enrolled in courses at U of T during their time as club executive. Show less
- Awarded to Api Thiruchelva
  Linda Sagar Admission Award University of Toronto Sep 2013 Entrance Scholarship
Volunteer Experience
- Project Manager, Business Development
  Issued by Vumatix on Oct 2023
  Associated with Api Thiruchelva
- United Way Ambassador
  Issued by TD on Nov 2018
  Associated with Api Thiruchelva
- Participant
  Issued by TD on Sept 2019
  Associated with Api Thiruchelva
- President
  Issued by Students For Wishes: University of Toronto on Sept 2015
  Associated with Api Thiruchelva
- Teen Night Volunteer
  Issued by Central YMCA on Feb 2016
  Associated with Api Thiruchelva
- Program Assistant
  Issued by Toronto Centre for Community Learning & Development on Sept 2015
  Associated with Api Thiruchelva
- Volunteer
  Issued by Toronto 2015 Pan/Parapan American Games Organizing Committee on Jul 2015
  Associated with Api Thiruchelva