Joy Ntephe

Experience

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  Datacops Rental/Leasing

  May 2012 - Jun 2013

  Front Desk Receptionist

  Customer service Handling budget and invoices.Administrative support.Document management.Schedule management. database management Logistics management

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  Government Model Secondary school

  Jun 2017 - Jul 2018

  History Teacher

  Planned, prepared and delivered lessons to all students in the class.Taught according to the educational needs, abilities and achievement of the individual students and groups of students.Assigned work, corrected and marked work carried out by students.Assessed, recorded and reported on the development, progress, attainment and behavior of students.Promoted the general progress and well-being of individual students, groups of students or class entrusted to meProvided guidance and advised to students on educational and social matters and on their further education and future careers. Show less

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  Peer Education Training Club

  Jun 2017 - Jul 2018

  Training Officer

  Counseling and training of youths Sexual Education, Hygeine and Social behaviors.Development of Health programs that bordered on Pregnancy, Malaria, Cholera and River Blindness.

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  Jid_global cleaning services

  Oct 2019 - Mar 2023

  Operations Specialist

  Facility management Procurement of cleaning materialsPost construction cleaningFumigation

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  Grand Cubana Hotels

  Apr 2021 - Aug 2022

  Guest Relations Specialist

  1. Analyzed customer feedback.2. Ensured guest compliance with hotel rules. 3. Prepared proforma invoices and bills and followed up for payment.4. Managed large volumes of calls5. Responded to guest inquiries and provided information about the establishment and its services.6. Assisted guests with check-in and check-out procedures.7. Resolved guest complaints and addressed any concerns.8. Coordinated with other hotel departments to ensure guest needs were met.9. Offering recommendations and making reservations for local attractions or events. Show less

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  CEO POWER COMPANY

  Oct 2021 - Dec 2022

  Customer Service Representative

  developing and analyzing feedback surveystracking customer experiencescollaborating with the engineering department to improve customer services.scheduled phone calls with clientsresponding to customer queries in timely and effective manner

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  Checkers Hospitality

  Dec 2022 - now

  Client Relations Specialist

  1. Responding to guest inquiries and providing information about the establishment and its services.2. Assisting guests with check-in and check-out procedures.3. Resolving guest complaints and addressing any concerns.4. Coordinating with other hotel departments to ensure guest needs are met.5. Offering recommendations and making reservations for local attractions or events.