Melissa Bastin

Experience

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  Goodwill Easter Seals Miami Valley

  Mar 1993 - Aug 1994

  Word Processor

  Transcribed dictations.Managed central filing room.Enhanced entire department’s efficiency by establishing reporting and tracking procedures; thus streamlining the reporting and correspondence process.Utilized leadership skills to turn a flailing mentor committee into a success. Supervised committee members and delegated mentoring duties. Coordinated and conducted monthly mentor committee meetings.

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  Decision Systems Technologies, Inc. (DSTI)

  Aug 1994 - Nov 1996

  Administrative Assistant/Data Technician

  General administrative functions including, but not limited to scheduling meetings, maintaining supply inventory, organizing luncheons, prepare correspondence and presentations, faxing, filing, and petty cash funds.Coordinated new employee orientation, including processing of paperwork, offer letters, setting up employee paper files and maintaining employee database.Coordinate travel arrangements for employees. Maintain log of current travelers and contact arrangements.Created centralized library of essential documentation from various sources. Organized documents into a logical and consistent filing system. Show less

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  New Horizons Computer Learning Centers

  Nov 1996 - Jul 1997

  End-User Instructor

  Train students, through one-on-one and single and multiple day seminars, on a variety of computer applications.

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  Eisai

  Oct 1997 - May 2011

  Manage, mentor, and motivate direct reports, providing IT system training and development to optimize their performance, organizational skills and personal growth. Communicate performance standards and expectations to personnel, recognizing and rewarding individual and team accomplishments and counseling performance problems.Manage continuous improvement initiatives through the use of Maintenance Excellence, 5S, Value Stream Mapping, Root Cause Analysis, Lean, and Six Sigma.Establish, justify, monitor, analyze, control and correct departmental budgets and forecasts.Subject matter expert to resolve usability issues, address technical questions, and maximize the system potential.Lead technical interface between Site CMMS system, local IT personnel, and Corporate IT personnel to ensure integrity of all information in the CMMS system.Authored URS documents for RFPs; performed document review of validation documentation including FRS, FAT, SAT, and IQ/OQ; assisted with execution of FAT, SAT and IQ/OQ, prepared summary documentation. Show less Ensure that all necessary systems are in place to execute the work order system, planning and scheduling, and preventive and predictive maintenance activities.Utilize Crystal Reports to provide plant managers with the necessary reports, KPI and metric measurements, work order status, planned work, and repetitive problems.Ownership, development, and maintenance of standard operating procedures (SOPs) related to the Computerized Maintenance Management System (CMMS) and associated processes.Development of written and Computer-Based Training (CBT) materials.Train students, through one-on-one and single and multiple day seminars, on a variety of computer applications.Provide quality service for internal and external customers by working with Validation, Quality, and Internal/External auditors to provide necessary and/or requested information from the CMMS database. Show less Ensure that all necessary systems are in place to execute the work order system, planning and scheduling, and preventive and predictive maintenance activities.Created centralized library of essential technical documentation and equipment records. Organized documents into a logical and consistent filing system.Utilize Crystal Reports to provide plant managers with the necessary reports, KPI and metric measurements, work order status, planned work, and repetitive problems.Train students, through one-on-one and single and multiple day seminars, on a variety of computer applications. Show less

  • Engineering, Documentation & Systems Supervisor

    Oct 2007 - May 2011

  • Engineering, Engineering Maintenance Planner/CMMS System Coord.

    Oct 2001 - Oct 2007

  • Engineering Documentation Specialist

    Oct 1999 - Oct 2001

  • Formulation Research and Development, Administrative Assistant

    Oct 1997 - Oct 1999
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  GlaxoSmithKline

  Oct 2011 - Jun 2013

  Contingent Worker responsible for reviewing procedures for control statements and extracting information, analyzing data/trends, and creating metrics/reports from Remedy database to ensure compliance with the procedure. Creating and updating pilot and full implementation project schedules for 14 workstreams as ITIL concepts and best practices are deployed throughout GSK IT global. Coordinating ITIL training classes for 450+ colleagues throughout GSK IT global.Certified in foundation level ITIL principles. Show less

  • Service Analyst/CSI Champion

    Jan 2013 - Jun 2013

  • Service Applications Analyst/Project Manager

    Oct 2011 - Dec 2012
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  GlaxoSmithKiline

  Jun 2013 - now

  Sample Compliance Business and Reporting Analyst

  Manage and lead resolution for all Sample Compliance functionality and performance system issues. Write and perform user acceptance testing. Maintain System Business Requirements Documentation. Develop, test and run reports for on-going reporting requirements such as compliance reporting, weekly and monthly activity reporting, and dashboards. Responsible for addressing any federal agency, state agency and GSK legal requests regarding sample disbursements or other sampling activity. Show less