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Fabian Pereira De Figueiredo

Fabian Pereira De Figueiredo

Lead Technician

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location of Fabian Pereira De FigueiredoCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Senior Technician at MTN

  • Education

    • Eldorado Park Secondary School

      1996 - 2000

    • Eldorado Park Senior Secondary School

      1996 - 2000

  • Experience

    • Exactmobile

      Jan 2001 - Feb 2007
      Lead Technician

      Duties and areas of responsibility:• Repairing of handsets down to component level• Managing junior technicians• Training for junior technicians• Resolving of customer Queries• Fault finding • ESD monitoring and training• Repairing of software module jigs• Downloading and maintenance of software

    • MGM Cellular

      Feb 2007 - Nov 2012
      Senior technician

      Duties and areas of responsibility:• Repairing of handsets down to component level• Managing junior technicians• Monitoring of Queue Management • L3 Repairs • Software maintenance • New product analysis • Repairing of software module jigs• Downloading and maintenance of software

    • MTN

      Dec 2012 - now
      Senior Technician

      Duties and areas of responsibility:• Updating of Service and Repair Manuals• Managing L1 and 2 technicians• Monitoring of Queue Management • L3 Repairs • Bounce Analysis and Corrective procedure• New product analysis • Maintenance of Phoenix and Care Suite PC’s• Downloading and maintenance of software

  • Licenses & Certifications

    • Nokia Level 3 Certification

      Nokia Care Academy Middle-East & Africa