Brendan Amland MBA, PMP

Experience

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  Star Inc.

  Jan 2011 - Jan 2012

  After-school Programs Teacher

  • Led after-school children’s physical, culinary, and tutorial education with class sizes of up to 25 children• Created daily lesson plans for each class and effectively supervised an assistant teacher

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  CHUNGDAHM Learning

  Jan 2012 - Jan 2013

  ESL English Teacher

  • Taught an established ESL curriculum to classes consisting of 1 to 14 students between the ages of six to fifteen• Won award for ‘Best Creative Reading Teacher’ out of more than 100 Chungdahm branches across South Korea

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  Bellevue Healthcare

  Feb 2015 - Aug 2019

  • Directed a customer experience and sales team, which generated ~$3M in annual revenue, to improve customer experience, reach target call percentages, and meet ambitious sales goals.• Led territory business development by building and maintaining strong relationships with local hospitals, nursing facilities, home health agencies, and other care providers. Resolved escalated issues from healthcare referrals related to products, order processing, delivery, and service.• Led process improvement initiative for creation of internal digital knowledge tool for CSRs that reduced average call length by 35 seconds and saved 600 employee hours per year Show less

  • Branch Manager - Customer Experience and Sales

    Oct 2017 - Aug 2019

  • Customer Service Representative III

    Oct 2016 - Sept 2017

  • Customer Service Representative II

    Feb 2016 - Sept 2016

  • Customer Service Representative I

    Sept 2015 - Mar 2016

  • Delivery Technician

    Feb 2015 - Aug 2015
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  University of Washington - Michael G. Foster School of Business

  Aug 2019 - Jun 2021

  Full-time MBA Student
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  ECG Management Consultants

  Jan 2020 - Mar 2020

  MBA Student Consultant

  • Enhanced consultant recruiting function to reduce total cycle time by analyzing current hiring process, researching industry best practices, and creating a new process flow.

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  Arthur W. Buerk Center for Entrepreneurship

  Jun 2020 - Aug 2020

  ITHS/WRF Biomedical Commercialization Strategy Intern

  • Developed a full feasibility report and commercialization plan for a new ultrasound technology by performing primary customer discovery, IP analysis, market research, medical literature review, and business model evaluation. • Created health economic models to identify costs and outcomes for different patient populations and markets using decision analytics, sensitivity and threshold analyses, and Monte-Carlo simulations.

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  University of Washington

  Sept 2020 - Jun 2021

  Research Associate

  • Manage and conduct research projects on and provide analytical reports for a wide range of economic, global, and public health issues to support the work of the Bill & Melinda Gates Foundation and other nongovernmental organizations.• Developed strategic project roadmaps and collaborated with stakeholders to complete two 3-month engagements in Fall quarter

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  Providence

  Apr 2021 - now

  Manage a portfolio of programs and projects to improve Procure-to-Pay processes systemwide, including a team of onshore analysts and an offshore BPO team • Develop and track systems, processes, and activities in support of the execution of key strategic initiatives and goals across the entire supply chain division• Provide thought partnership to VPs and senior leaders across the system, while ensuring business cases are met both from a financial and an operational perspective

  • Senior Manager, Supply Chain and Business Operations

    Dec 2023 - now

  • Manager, Business Operations

    Apr 2021 - Dec 2023