Sushma Thapa

Experience

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  CloudFactory.com

  May 2013 - Apr 2015

  QA Engineer

  -> Test Plan Creation: Develop and execute comprehensive test plans and test cases to ensure software quality and functionality.-> Defect Identification: Identify, document, and report software defects, ensuring timely resolution by the development team.-> Collaboration: Work closely with developers, product managers, and other stakeholders to align testing efforts with project requirements.-> Continuous Improvement: Contribute to the enhancement of testing frameworks, tools, and processes for ongoing quality improvement. Show less

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  ETherapi

  Apr 2015 - Aug 2015

  Lead Quality Assurance Engineer

  -> Quality Assurance Leadership: Oversee the software QA lifecycle within Agile methodologies to ensure quality standards are met.-> Test Strategy Coordination: Collaborate with development and product teams to establish and implement effective test strategies.-> Test Plan Development: Design and execute comprehensive test plans and test cases to validate software functionality.-> Team Mentorship: Guide and support QA team members, aiding them in decision-making and problem-solving processes.-> Issue Reporting: Review test results daily, identify issues, and report findings to the relevant teams for resolution.-> CI Flow Management: Enhance and maintain continuous integration flows to streamline testing processes.System Troubleshooting: Troubleshoot and resolve issues in systems under test to maintain smooth operations.Team Management: Conduct meetings, set objectives, provide feedback, and delegate testing responsibilities effectively. Show less

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  CodeBee Technology

  Sept 2015 - May 2017

  Software QA Engineer

  -> QA Process Architecture: Architected and implemented Agile QA processes, enhancing defect and test management systems for SaaS-based booking and delivery platforms tailored to logistics providers.-> Quality Assurance Leadership: Led the software quality assurance lifecycle, ensuring adherence to high standards throughout the development process.-> Strategic Coordination: Established and coordinated test strategies with development and product teams to ensure comprehensive coverage and effectiveness.-> Team Management and Mentorship: Managed and mentored the QA team, fostering skill development and effective collaboration.-> GitHub Training: Provided GitHub training for the entire team, enhancing version control and collaboration capabilities. Show less

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  APPLY JOB PVT LTD

  May 2017 - May 2018

  General Manager

  -> Strategic Leadership: Delegate responsibilities to qualified employees, enforce policies and cultural values, and set performance goals to drive organizational success.-> Operational Oversight: Manage day-to-day operations, ensuring weekly performance targets are met while accomplishing personal objectives.-> Talent Management: Recruit, onboard, and train high-performing employees to meet sales, profitability, and market share goals.-> Recruitment Strategy: Identify hiring needs, develop action plans, and create robust strategies to maximize applicant pools from various sources.-> Stakeholder Communication: Organize and conduct meetings, write comprehensive reports, and coordinate with the recruitment team for smooth candidate interviews. Show less

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  KUDO

  Aug 2018 - May 2024

  -> Product Vision and Strategy: Collaborated with stakeholders to define a clear product vision and strategic roadmap, ensuring alignment with business goals and user needs.-> Agile Facilitation: Led Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives to promote effective team communication and collaboration.-> Backlog and User Stories Management: Prioritized and maintained the product backlog, developed detailed user stories with acceptance criteria, and ensured a continuous flow of work for the development team.-> Stakeholder and Team Liaison: Acted as the primary liaison between stakeholders and the development team, facilitating communication, gathering feedback, and ensuring stakeholder expectations were met.-> Product Launches and Continuous Improvement: Coordinated product releases and post-launch reviews, gathered user feedback for ongoing product enhancement, and implemented process improvements to optimize team performance and project delivery.-> Managed security audits, including FedRamp, ISO 27001, and SOC2, ensuring compliance for multiple projects.-> Enhanced and maintained KUDO's shared services, encompassing authentication, payments, notifications, and subscription plans.-> Collaborated the KUDO Marketplace, enabling easy finding, booking, and payment from a network of over 12,000 professionals specializing in 200+ spoken and sign languages interpreters.-> Implemented KUDO AI, leveraging AI technology to enhance the performance and accuracy of multilingual interpretation.Tools used: Jira, Confluence, Figma, Miro, Asana, Monday, New Relic, Datadog, Balsamiq, Lucid, Tableau, Heap Analytics, Jenkins, TestRail, Git, Postman, Swagger, Browserstack, Microsoft Project, Adobe XD, Azure, AWS Show less -> Comprehensive Test Planning and Execution: Developed and implemented thorough test plans, executed manual and automated testing, and ensured all deliverables met quality standards-> Project and Resource Management: Managed project timelines, scope, and resources to ensure successful and timely delivery of projects, while maintaining a high standard of quality-> Cross-functional Collaboration and Stakeholder Engagement: Collaborated closely with development, product, technical support teams, client support teams, operations teams, and maintained strong relationships with stakeholders to meet their needs and expectations-> Defect Management and Resolution: Identified, tracked, and resolved defects throughout the software development lifecycle, ensuring high-quality releases-> Mentorship and Training: Provided guidance and training to team members on quality engineering best practices, ensuring a high standard of work and professional development-> Coordinated with release management team, Managed releases across different SaaS and MPC servers (US, EU, Asia, China, Canada), maintained comprehensive release reports and integrated essential feedback for continuous improvement Show less

  • Product Owner | Scrum Master

    Jul 2022 - May 2024

  • Quality Engineering Manager | Delivery Manager

    Aug 2018 - Jul 2022
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  PetsVivo

  May 2024 - Oct 2024

  Product Owner

  -> Developed and prioritized Jira product roadmaps, enhancing collaboration and improving efficiency.-> Facilitated effective communication among executives, stakeholders, product, and engineering teams.-> Collected and analyzed customer feedback and survey data to prioritize client requirements for optimal alignment with business goals.-> Led QA initiatives, implementing rigorous testing protocols and quality standards.

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  Empowering Tech

  Oct 2024 - now

  Digital Product Owner