Richard Alexander Salonga

Richard Alexander Salonga

Operations Manager

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location of Richard Alexander SalongaManila, National Capital Region, Philippines

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  • Timeline

  • About me

    InteLogix | Unique Prints

  • Education

    • Saint Jude College

      2011 -
      Bachelor of Science Nursing
  • Experience

    • InteLogix

      May 2016 - now
      Operations Manager

      Streamlined processes, boosting agent productivity from 78% to 92%, resulting in significant savings and revenue growth.Took a pivotal part in integrating and implementing an AI Quality Tool, serving as a pilot initiative for the organization.Enhanced program training curriculum, making it a benchmark for both the organization and competitors.Played a role in the consolidation of two sites, achieving substantial revenue savings.Consistently achieved annual revenue forecasts and effectively managed budgets through strategic planning and execution.Implemented cost-saving measures and optimized existing client processes through data-driven insights, improving operational efficiency and client satisfaction.2 years managing back office, end-to-end bills, and invoice processing transactions for a telecom organization.3 years in the technical support field. Show less

  • Licenses & Certifications

    • Project Management

      365 Careers
      Apr 2024
    • Lean Six Sigma Yellow Belt

      Advanced Innovation Group Pro Excellence (AIGPE™)