Richard Alexander Salonga

Experience

• 

  InteLogix

  May 2016 - now

  Operations Manager

  Streamlined processes, boosting agent productivity from 78% to 92%, resulting in significant savings and revenue growth.Took a pivotal part in integrating and implementing an AI Quality Tool, serving as a pilot initiative for the organization.Enhanced program training curriculum, making it a benchmark for both the organization and competitors.Played a role in the consolidation of two sites, achieving substantial revenue savings.Consistently achieved annual revenue forecasts and effectively managed budgets through strategic planning and execution.Implemented cost-saving measures and optimized existing client processes through data-driven insights, improving operational efficiency and client satisfaction.2 years managing back office, end-to-end bills, and invoice processing transactions for a telecom organization.3 years in the technical support field. Show less