Johnny Sourivong

Experience

• 

  Eastmoon Asian Bistro

  Oct 2012 - Mar 2016

  Manager

  -Oversaw operations in a restaurant environment. -Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.-Lead the restaurant to multiple “Best of the Best” restaurant awards.-Built long-term customer relationships. -Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.-Assisted in cashiering and Point of Sale system procedures during busy hours.

• 

  Mercedes Benz of Westminster

  May 2016 - Apr 2019

  Service Consultant

  Provided detailed information to clients regarding service procedures and anticipated timelines, ensuring clarity and transparency throughout the process.Consistently achieved annual sales exceeding $1 million through dedicated service efforts, showcasing a commitment to driving revenue growth.Efficiently drafted service orders and maintained up-to-date schedules to facilitate smooth operations and timely delivery of services.Engaged in thorough discussions with clients to explore available options and tailor service plans to meet their specific needs.Conducted comprehensive research and personalized service proposals for clients, demonstrating a proactive approach to meeting their requirements.Demonstrated a commitment to delivering exceptional service to clients, fostering long-term relationships and laying the groundwork for future business opportunities.Recognized as "Employee of the Month" multiple times within a team of over 150 members, in recognition of outstanding achievements in service sales and consistently delivering exceptional customer service. Show less

• 

  InteliSecure, a division of Proofpoint

  Apr 2019 - Mar 2021

  Managed the triage, evaluation, escalation, and tracking of data loss events utilizing a Data Loss Prevention (DLP) tool for the world's largest custodian bank.Distinguished between potential data loss incidents and false positive alerts, ensuring accurate identification and prioritization.Conducted comprehensive analysis of sensitive and confidential information across network, email, web, and endpoint channels.Assessed and escalated policy breaches to Incident Response, HR, and General Counsel, ensuring timely resolution and compliance.Collaborated with cybersecurity operations teams, as well as non-IT stakeholders such as General Counsel, HR, and Corporate Security, to address data loss incidents with a need-to-know response approach, considering data sensitivity and resolution strategies.Provided actionable recommendations to the Data Protection Engineering team to reduce false positive rates and enhance system efficacy.Responded to and escalated potential insider threats promptly to mitigate data loss and minimize financial and reputational impact, maintaining the integrity of client DLP programs and operational efficiency. Show less

  • Enterprise Program Analyst

    Feb 2021 - Mar 2021

  • Data Protection Analyst

    Apr 2019 - Mar 2021
• 

  Proofpoint

  Mar 2021 - Jun 2022

  Enterprise Program Analyst II
• 

  Cloudrise

  Jun 2022 - Jul 2024

  Facilitated regular status calls with clients on a weekly, bi-weekly, and monthly basis, ensuring opencommunication and alignment of objectives.Investigated and addressed security incidents promptly and comprehensively, mitigating risks andminimizing potential impact.Contributed to the design, deployment, and maintenance of robust security infrastructure, leveragingexpertise to bolster defense mechanisms.Monitored security events and alerts from the system, executing timely responses and proactivemeasures to safeguard assets.Developed, implemented, and enforced security policies, standards, and procedures, ensuringcomprehensive company-wide compliance for clients.Conducted thorough reviews and assessments of security architecture and systems, identifying andrecommending areas for enhancement to fortify defenses and optimize performance. Show less

  • Service Delivery Manager

    Mar 2024 - Jul 2024

  • Senior Engineer

    Jun 2022 - Mar 2024
• 

  McDonald's

  Jul 2024 - now

  Analyst, DLP Ruleset and System Administrator