Frederik Helmer Larsen

Experience

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  Basic ApS

  Oct 2012 - Aug 2013

  Production assistant

  Served as the editor for 'Erkendelsen Time,' which was broadcast on DR2 in March 2013.My responsibilities in the company included file conversion, sound recording, videographic work, and graphic design for print and trailers. I also developed and maintained Wordpress pages, handled technical maintenance, and functioned as a producer.

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  Danmarks Medie- og Journalisthøjskole

  Jul 2013 - Aug 2013

  Teaching assistant

  Instructed students on how to use the editing software Avid Media Composer, enhancing their video editing skills.

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  Just Eat Takeaway.com

  Dec 2014 - Apr 2017

  As part of the management team at Just Eat's customer care service, I helped run the call center and ensured the team met their KPIs. I was involved in staff development, recruitment, and onboarding. I also prioritized providing a good customer experience. Served as the Manager of the customer care service during evening hours, overseeing operations and ensuring excellent customer service. Part-time job next to high school. Respond to enquiries from Just Eats customers by phone, chat and email.

  • Customer Care Teamleader

    Jul 2016 - Apr 2017

  • Operations manager

    Nov 2015 - Jun 2016

  • Customer Care agent

    Dec 2014 - Nov 2015
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  Helmers Coffee Shop

  Apr 2016 - Mar 2018

  Owner

  As the owner of a coffee shop van, I successfully managed all aspects of the business, from financial management and strategic planning to purchasing and marketing. I capitalized on opportunities to sell coffee at various high-traffic events, including concerts and football matches, significantly increasing sales and brand visibility. I also maintained direct customer contact, providing exceptional service and fostering strong customer relationships.

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  Espresso House Group

  Mar 2018 - Jun 2019

  Part of the successfully launch of two coffee shop units at Copenhagen Airport, overseeing all operations and optimizing the customer experience. Achieved the highest revenue generation within the Espresso House at that time. Managed finances, monitored KPIs for profitability, and supervised a team of 50 colleagues. Handled scheduling, purchasing, and promoted employee growth through one on one and staff meetings. As an Assistant Store Manager, I oversaw daily operations to maintain smooth and efficient store performance. My role included monitoring performance, optimizing productivity and customer service, managing inventory purchasing, and enhancing my Barista skills.

  • Coffee Shop Manager

    Oct 2018 - Jun 2019

  • Assistent Store Manager

    Mar 2018 - Sept 2018
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  TDC NET

  Oct 2019 - Jun 2021

  Fiber Optic Technician

  Specialized in FTTH fiber troubleshooting and debugging across GPON, P2P, and D-Pon environments, ensuring seamless network performance. Conducted detailed OTDR measurements and analysis, providing valuable insights for network optimization. Expertly repaired cable damage, minimizing downtime and maintaining network integrity. Managed the blowing of fiber from distributor or access house to customer, ensuring efficient and effective connectivity.Fusion splicing of the main distribution frame, contributing to a robust and reliable backbone for a PON network infrastructure. Show less

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  Atea Danmark

  Jul 2021 - Jan 2022

  Technician

  Installed and maintained PDS and fiber cabling for both indoor and outdoor environments. Conducted fiber splicing and troubleshooting, including OTDR testing, for optimal performance. Utilized ServiceNow platform to address and resolve tickets within service-level agreements. Installed and replaced Cisco devices in collaboration with the networking service department, enhancing customer satisfaction.

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  Remote Hands

  Feb 2022 - Jun 2024

  Self-employed

  Onsite technical support to organizations requiring new fiber and network infrastructure setup. The driving force behind the implementation and maintenance of tailored fiber and network infrastructure solutions, ensuring optimal performance.