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Nejma Rahiman

Nejma Rahiman

Followers of Nejma Rahiman86 followers
location of Nejma RahimanKerala, India

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  • Timeline

  • About me

    Process Executive | Subject Matter Expert | Quality Analyst | Associate CS |

  • Education

    • Indira Gandhi College of Arts and Science, Nellikuzhi P.O., Kothamangalam - 686 691

      2015 - 2018
      Bachelor of Business Administration Business Administration and Management, General

    • Dr. A.P.J. Abdul Kalam Technical University

      2018 - 2020
      Master of Business Administration - MBA Human Resource Management and Marketing 7.74

  • Experience

    • Sutherland

      Oct 2021 - May 2023

      * Led a team of 15 associates in delivering exceptional customer service.* Achieved improvement in team productivity through the implementation of streamlined processes and performance incentives* Conducted regular performance reviews and provided constructive feedback, resulting in an increase in overall team performance.* Collaborated with cross-functional teams to address client needs and ensure seamless service delivery.* Implemented training programs to enhance the team's skill set, leading to reduction in errors and improved customer satisfaction. Show less

      • Subject Matter Expert

        Jan 2022 - May 2023

      • Asociate CS

        Oct 2021 - Dec 2021

    • Cognizant

      May 2024 - now
      Process Executive

  • Licenses & Certifications

    • Cisco Certified Network Professional Security (CCNP-S)

      SMEC Automation
      Nov 2023

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      SMEC Automation
      Sept 2023