Sandra Friedau

Experience

• 

  Credit Suisse

  Jan 1991 - Feb 1999

  PC-Support

  LAN and IDV Support / First level Hard- and Software-Support / IT training for end users / Organization of workshops / User administration on Windows Server and Lotus Notes

• 

  Swiss Re

  May 1999 - Dec 2008

  Managing the global Change- and Configuration Teams and establish new team with an Indian outsourcing Partner.Managing projects to implement and improve the internal Configuration Management Database (CMDB). Managing the Change Advisory Board (CAB). Responsible for the maintenance and migrations/rollouts of the IT Service Management Tool.Project Manager for a global project to implement Incident- and Problem Management.PC Supporter for Hard- and Software.

  • Senior System Engineer for Configuration Manager

    May 2006 - Dec 2008

  • System Engineer for Incident-/Problem Mgmt

    May 1999 - Apr 2006
• 

  Educational Institution

  Jan 2009 - Dec 2010

  Traveling through South America

  Traveling in South America, including 2,5 months of Spanish Language course

• 

  Swiss Re

  Feb 2011 - Sept 2015

  Leading global „End to End Change Mgmt“ Project to improve processes and tool implementation (Service Now), SCRUM-Technology.Managing offshore team in India.Business Analysis to create functional, non-functional requirements in close cooperation with our Stakeholders. Creation test Scenarios, coordination of testing and conducting training sessions.Ensure continuous service improvement as Process Owner.Planning and coordinating IT-Changes for applications / infrastructure, conducting impact analysis and conflict detection.Coordinating IT Releases and Major Maintenance Windows, ensure rollback-plans, guarantee service availability, handling communication and tracking test results. Show less

  • Senior Production Manager

    May 2014 - Sept 2015

  • Lead Change- and Release Manager

    Feb 2011 - Apr 2014
• 

  Personal Training

  Oct 2015 - Feb 2016

  Study of Pictorial Design / CAS

  Learn to realize creative ideas in painting and drawing, acquire the most important technical basics, perspectives, proportions and the theory of color. Artistic experimentation with all kinds of techniques.

• 

  PwC

  Mar 2016 - Dec 2018

  Development and design of a digital platform based on SharePoint in the areas of intranet, news, collaboration, document management and archiving. Acting as Product Owner for the Scrum-Backlog and the taking the responsibility for the Release Management.Leading Governance Board including strategic planning, define product roadmap and manage budget.Determine the new demands in cooperation with all stakeholders, specification in requirement catalogues and backlog items, support the implementation process and ensure high quality on the deliverables.Consulting of internal customers, communication and marketing of the product. Planning and leading of training sessions and team workshops. Show less

  • Product Manager

    Nov 2017 - Dec 2018

  • Senior Business Analyst / Manager

    Mar 2016 - Oct 2017
• 

  Abraxas Informatik AG

  Mar 2019 - Jan 2024

  Senior Product Manager

  Responsibility as Product Owner for further development and maintenance of Swiss tax-solution working with a mixed team in Zurich and Kiev. Establish continuous process improvements to guarantee better results in quality and efficiency for the implementation of business values. Involved in requirements gathering and specifications, supporting developing and testing activities, consulting customers, evaluating priorities of tickets and organizing release management.