Sam Stewart

Experience

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  Creatop

  Jul 2011 - Apr 2012

  Web Designer
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  BlinkMobile Interactive

  Nov 2012 - Nov 2012

  UX Designer
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  Classcast

  Apr 2014 - Nov 2014

  UX Designer
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  Revolution IT

  Dec 2014 - Feb 2015

  UX Designer
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  Global Payments Inc.

  Sept 2015 - Mar 2018

  Scrum Master

  Guiding multiple teams through a challenging Large Scale Scrum (LeSS) adoption in the turbulent payments industry. Working closely with leadership to implement a strategic rollout for agile practices across all teams in two different locations.Bringing product and engineering together to build a strong culture of sustainable delivery through training, direct coaching, facilitation and iteration management.

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  Patient Zero Pty Ltd

  Mar 2018 - Apr 2021

  Product Owner | Scrum Master

  An agency specialising in tailored product development solutions for clients within multiple industries including: Government, Health, Education and Public Services.Orchestrating the successful delivery of multiple projects by taking on responsibilities extending beyond the conventional scope of a Product Owner. Functioning akin to an Account Manager, Scrum Master, and Product Owner to ensure timely fulfillment of client needs. Whilst cultivating a culture of high performance and positivity amidst dynamic and demanding environments/customers. Show less

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  Arkose Labs

  Apr 2021 - Oct 2021

  Product Owner | Scrum Master

  Working across multiple engineering teams to ideate, direct and facilitate major segments of work within a scale-up organisation while dealing with a constantly shifting security landscape. This role demanded complete adaptability, as it encompassed various disciplines and grew to my capabilities.Ensured the consistent and impactful delivery of major platform upgrades by crafting roadmaps, breaking down and shaping opportunities and working with teams to manage dependencies and major technical blockers. Brought teams on a journey of continuous improvement to foster a culture of excellence resulting in an uptick in clarity of work, team cohesion and business alignment. Show less

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  Tes Australia

  Jan 2022 - now

  Product Manager

  Leading a small team in a B2C EdTech startup delivering thousands of teaching resources directly to classrooms worldwide. With approximately a third of Australian teachers utilising Teach Starter there were many unique challenges with exposing, maintaining and optimising a substantial content library.Joined Teach Starter to help transition delivery from output to outcomes through aligning product delivery with customer needs and the wider business vision. Teach Starter was later purchased by TES, the largest provider of EdTech software services in the United Kingdom.𝐍𝐨𝐭𝐚𝐛𝐥𝐞 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬Delivered initiatives across various problem domains within the Teach Starter platform: Payment gateway integrations, Subscription management platform changes, API improvements, Front-end experience overhauls, Legacy platform migrations, Technical SEO, Cloud platform migrations and Content management system integrations.Fostered a culture of rapid experimentation and data driven decision making throughout the product development pipeline. Led the formation and delivery of multiple high impact experiments, ensuring customer behaviours and experience were influenced in positive ways.Implemented multiple retention uplift initiatives leading to stabilisation of churn. Directly lead a program to deliver continuous improvements to onsite search experiences. Leading to a marked improvement in customer engagement and successful search journeys.Led the triage, management, support and resolution of multiple critical incidents. Ensuring that customers and stakeholders were continuously informed, effective solutions were implemented and that communication was clear throughout. Brought a sense of calm and focus, enabling problems to be cleared quickly and without needless noise. Show less