Experience

• 

  Stumpys burgers

  Apr 2019 - Jan 2023

  Sous chef

  Increasing the efficiency of the venue by managing and organizing the whole teamResponsible for opening and closing of venue, rostering, and making ordersDemonstrated strong work ethics, flexibility, and multitasking to creatively handle the busy situation Writing formal emails to the vendors, handling the bookings of 100+ customers and providing them with best customer serviceCommunicating professionally/effectively with the team members including the front house along with kitchen membersTime management along with conflicts that arises especially during the peak hours Show less

• 

  Dove air (we're hiring!)

  Mar 2020 - May 2020

  Information technology intern

  Supported incoming calls from external customers and vendorsSetting up accounts, modifying and assigning permissions to usersResponding to breakdown and other technical issuesInstalling and configuring hardware, software, printers, and scannersInvestigate, diagnose, and solve computer software and hardware problemsManaged Microsoft 365 apps including One Drive, Outlook, and Exchange

• 

  Easy finance and mortgage

  Jul 2023 - Jun 2024

  Information technology support officer

  Efficiently handling tickets, customer concerns, and technical assistance to both internal and external clientsProviding daily technical support either through, email, teams chat or direct call and maintaining SLA agreementsPerforming Service Desk duties in accordance with the company’s policiesDeploying printers, troubleshooting issues related to network (TCP/IP, DNS, DHCP, VPN, Switch), hardware, software operating systems and applications, and escalating the unresolved issues to tier 2 and 3 support teamObserving operational performance on routine basis, liaising with external clients, and collaborating with the other technical staffs to improve efficiencyWindows 10 ISO imaging and deployment, remote handling and solving the issues for the remote devicesManaging Microsoft 365 apps including OneDrive, Outlook, Azure, Exchange, SharePoint, and Intune along with VoIP (3CX)Onboarding new devices including mobile devices, and desktop computers through Intune and deploying software across enrolled devicesConfiguring Active Directory domains, created and modify user accounts, assign permissions, and group policies, drive mapping and folders/ file sharing Show less

• 

  Nsw department of planning, housing and infrastructure

  Jul 2024 - now

  Service desk analyst

  Provided excellent Level 1 IT Support to an extremely large user base, while ensuring minimal downtime for incidents resolution.Handled calls and tickets from customers, understand the concerns and provide them with the right resolutions.Routed service requests to the appropriate team, ensuring consistency with support materials.Logging tickets as well as service requests and collecting required information through an effective incident management system.Troubleshooting software and hardware issues such as: personal and office printers, VPN issues such as VPN certificate, and external monitors.Providing application support by installing operating systems, Microsoft 365-Applications(Outlook, Ms Teams) and other enterprise applications.Provided access to users, change of email address, modify users account, provided permission, and group policies from Active Directory.Deployed software from Configuration Manager Console (SCCM), and Company Portal.Managing inter-communication site (SharePoint) by integrating Microsoft new features and updating resolutions.Assessed, diagnosed, and prioritized logged incidents to meet outcomes and maintain standards. Show less