Jaya N.

Experience

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  Mersen

  Feb 2009 - Dec 2011

  Crystal Report Developer

  •Designed and developed reports for various applications using crystal reports and JD Edwards Enterprise one reporting too. •Created different types of reports like tabular, matrix, and charts.

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  Sonicbids

  Jan 2012 - Apr 2013

  Software Developer and QA Engineer

  • Interacted with Business Analysts and Developers in requirements analysis, design reviews, testing, and documentation for applications developed in an agile environment. Successfully completed all the projects. •Created and performed all types of testing and SQL Server for backend testing.

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  Haiti Now (Ayiti Now Corp)

  Feb 2021 - Aug 2021

  Salesforce Certified Administrator

  •Gathering detailed requirements & full solution documentation for requirement delivery •Weekly meetings to review Salesforce configuration updates and determine next steps for continued process improvements and new enhancement prioritization •End-User training documentation and workshops to ensure understanding and user adoption of customizations •Automations Including Email Templates, Alerts, Process Builders & Flows in order to properly solution for business needs •Salesforce Security - Ongoing maintenance and structuring of Roles/Profiles/Permission Sets/Sharing Settings •User Interface Customizations - Including Lightning Layouts and Page Layouts to facilitate a streamlined user management Show less

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  Independant Consultant

  Aug 2021 - now

  Saleforce Independent Consultant

  • Created custom objects and fields to store and track data.• Imported data into the new Salesforce interface using Data Loader and Data Import Wizard, providing users with the necessary technical support. • Created ongoing maintenance of Salesforce org security settings through profiles, roles, permission sets, sharing settings, and public groups. • Implemented Salesforce Process Automations using Flows and implemented Validation rules to streamline data and technical support expertise enforcing data cleanliness and minimizing account-related discrepancies across tenure.• Applied Platform App Builder knowledge to cater to customer needs with high customer satisfaction.• Created and updated reports and dashboards to facilitate understanding of business needs.• Provided end-user training and documentation to ensure understanding and user adoption of customizations. Show less

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  Talent Stacker | Salesforce Career Development Program

  Aug 2021 - Jan 2022

  Salesforce Certified Administrator/Business Analyst

  •Leading client sessions, gathering/prioritizing requirements (user stories) & creating solution documentation •Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog •Automations including email templates, alerts, process builders & flows to properly solution for business needs •Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings •User Interface Customizations - lightning layouts and page layouts to facilitate user management •Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem •Participating in professional development topics for Salesforce administrator/business analyst roles •End-user training documentation and workshops to ensure understanding and user adoption of customizations Show less