Shikha Singh

Experience

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  Wipro

  Sept 2020 - Sept 2021

  Product Marketing Associate

  Led client meetings, presentations, and negotiations to drive alignment and achieve desired outcomes.Implemented best practices and standards to deliver exceptional customer service experiences.Conducted workshops or training sessions to enhance team capabilities and client service excellence.Tracked and analyzed key performance indicators (KPIs) related to client satisfaction, retention, revenue, and other relevant metrics.Collaborated with the sales team to identify new business opportunities and expand client base.Prepared regular reports, dashboards, and presentations to communicate results, insights, and recommendations to stakeholders.Analyzed client data, feedback, and market trends to develop strategic plans and recommendations Show less

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  Amazon

  Feb 2022 - Jun 2024

  Catalog Analyst

  Populating/procuring content for the product catalogs on the Amazon WebSite. Auditing brands for infringement under text in 12 global market places. SC rules writing and creating rules to capture trademark infringement. Performing manual scrubs. Finding license and affiliations of brands. Handling escalations and creating internal newsletter. Organizing fun meets and mentoring new joiners. High individual performance with productivity: 100% and Quality:99.5% Achieved recognition on mail from senior managers and other people-in-charge. Show less