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Desislava Petrova

Desislava Petrova

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  • Timeline

  • About me

    Team Lead at C3i Europe

  • Education

    • 133 SOY "A.S.Pushkin"

      -
      “Business administration”

    • University of National and World Economy

      -
      Bachelor International Economic Relations”

  • Experience

    • C3i Europe

      Jun 2008 - now

      Assist in the mentoring and training of Level I Analysts; Supervision of L1 Level I Analysts; Assist/back up the Supervisor in the daily monitoring of support issues and assume Supervisory responsibility in their absence; Daily Quality check; User admin production; Technical support of clinical software; Quality cheek of closed incidents.

      • Team Lead

        Jun 2014 - now

      • Help Desk Analyst Level 2

        Jun 2008 - now

  • Licenses & Certifications

    • Software Testing (Foundation Level)

      Pragmatic IT Learning & Outsourcing Center
      Dec 2013