Peter Daniels

Experience

• 

  Sterling Bank Plc

  Mar 2015 - Nov 2015

  Customer Service Representative

  Branch-based, customer-facing role with leading national bank; providing a range of banking and advisory services for customers via telephone, email and social media channels.Key Responsibilities• Providing excellent service experience and client support service to existing and potential customers.• Ensuring proper product distribution and cross-selling of the bank’s new products.• Improving customer retention rates and ensured account funding was consistent.• Was responsible for generating revenue and acquiring new accounts.• Managing customer complaints and providing the first-hand resolution to issues. Show less

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  Jumia Nigeria

  Oct 2015 - May 2016

  Customer Service Representative

  Customer facing role that helped customers with complaints and questions, giving information about products and services, taking orders, and processing returns. Implicit sales function in up-selling and cross-selling relevant items to perceived customers’ needsKey Responsibilities:• Identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives.• Seizing opportunities to upsell and cross-sell products.• Building sustainable relationships and engaging customers by taking initiative and going the extra mile.• Keeping detailed records of conversations in the call centre database in a comprehensible way.• Delivering prompt and professional solutions for customer inquiries via phone, email, online chat etc.• Managing a large volume of customer calls in a friendly and courteous manner.• Providing outstanding and exceptional customer service. Show less

• 

  TBA Consults - Business Psychology and Coaching

  Jun 2016 - May 2021

  • Client Business Partner

    May 2018 - May 2021

  • Client Relations Associate

    Jun 2016 - May 2021
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  The LearnDeck

  May 2021 - Dec 2021

  Senior Account Executive
• 

  Gradely NG

  Jan 2022 - Nov 2022

  Growth Manager
• 

  Crane Inc

  Jan 2023 - now

  Product Manager