Bushra Ferdousi

Experience

• 

  Hutchison Telecommunications

  Apr 2006 - Oct 2007

  Technical Support Specialist
• 

  Energy Queensland

  Apr 2015 - Jul 2017

  Working for the Metering Group at ENERGEX. Specializing in software related products. Working through continous development of the software product. Manage products throughout its life cycleProduct concept designManage product qualityProduct end-to-end testingManaging product upgrade projects end to end.Managing deployment of newer versions to existing users. Direct management / leadership of a team of subject matter experts performing multifunctional services and tasks to deliver key objectives effectively and efficiently. Coordinate, lead and provide specialist training and advice to members of the Information Services support teams and the Customer Accounts / Contracts.

  • Assistant Product Manager

    Oct 2007 - Jul 2017

  • Support Services Centre Manager

    Apr 2015 - Dec 2015
• 

  Yurika

  Oct 2017 - now

  Portfolio Manager Multi-Utility Services are responsible for product management, market evaluation, development, and launch of the portfolio for its ongoing growth and profitability. The Portfolio Manager Multi-Utility Services identifies and formulates customer focused products and product strategies to enhance Yurika’s reputation in the market and contribute to Yurika’s business strategy and roadmap.The Multi Utility & Services Portfolio includes, sub metering of electricity, gas and water, Embedded Network Manager services, Grid Connect, bundled EV charger solution and products in future innovation pipeline.· Provides the overall governance and management for multi-utility products and services, which includes customer web portals, software, off market data services, electricity/water/gas associated metering technologies and working with new suppliers for onboarding.· Plans and implements product roadmaps in line with Business strategy.· Mentors and provides direction to Product Managers and shared resources with specific responsibilities in Multi Utility Portfolio products and services.· Prepares business cases that review feasibility, assess risk and outline opportunities for business growth and effectively communicates to gain advocacy to progress.· Provides expert advice to managers and other business units on the provision of services.· Establishes pilot studies to test prototype products and liaises with appropriate external customers and / or internal resources to ensure products and services meet identified market opportunities.· Develops cost to serve models for product and service offerings, this benefits the Business Development team to design the expected rate of return on the product sale.· Leads internal engagement with key stakeholders for new product/process/services implementation and end-to-end process streamlining. Show less Responsible for ongoing product management, high level product marketing and the development and commercialisation of IT based technical products and services, to meet customer requirements and expectations. Provide consultation and direct the Information Services Support team, on complex customer queries and process improvements and/or change. Ongoing improvement and expansion to the information product portfolio - to grow Yurika Metering business opportunities.• Establish new work practices which promote and maintain safety, whilst controlling environmental impacts and complying with legislative responsibilities. Identify and eliminate hazards and potentially dangerous situations.• Manage the full life-cycle product management of assigned products within the Information product range, ensuring products and services are project managed, developed, implemented, tested, and launched to contribute to the organisation's profitability, and competitive advantage and on-going product improvement opportunities.• Manage the establishment and monitoring of pilot studies to test prototype information based products, and liaises with appropriate external customers and / or internal resources to ensure products and services meet identified market opportunities.• Provide technical support for all information products and services, requiring an understanding of database design and development practices.• Manage the development, commercialisation and management of product and marketing plans for the product range to ensure distribution and sales opportunities are maximised.• Perform periodic reviews of product range performance and monitor and report on product operational expenditure budgets.• Develop and manage relevant materials and arrange/provide appropriate product information, training and presentations to internal staff, external customers and other channels. Show less

  • Portfolio Manager - Multi Utility & Services

    Aug 2023 - now

  • Product Manager - Metering Products & Innovation

    Oct 2017 - Sept 2023