Megha Kumar

Experience

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  Inx Media Private Limited ( News X Channel)

  Oct 2007 - Aug 2010

  Technical Assistant

  • Provide assistance to Reporter and Editor while handling shows of Fashion and Lifestyle. • Media equipment handling and maintenance.• Checking the video and audio quality of content during live and recorded programming, setting up records of incoming feeds and editing show content. • Team member's shift roster creation.

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  GyanEdge Consulting

  Apr 2015 - May 2019

  Customer Service Representative

  • Responding promptly to customer inquiries. • Communicating with customers through various channels including Face to Face interaction, Phone, Email and social media. • Provide technical support and assistance to customers with computers and online technology.• Serves customers by providing product and service information and resolving product and service problems. • Keeping records of customer interactions, transactions, comments and complaints.• Ensure customer satisfaction and provide professional customer support. • Escalate issues, receive instructions and ensure KPIs are met. Show less