
Filip Špac
Front office clerk

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About me
Sales manager at b.t.c. d.o.o.
Education

Sveučilište Jurja Dobrile u Puli, Odjel za ekonomiju i turizam
2004 -
Gimnazija Varaždin
2000 - 2004Secondary school diploma
Sveučilište Sjever / University North
2022 - 2024Bachelor of Business Administration - BBA
Experience

ORYX Grupa
Mar 2011 - Oct 2011Front office clerkCustomer service, direct sales B2B & B2C

Grawe Hrvatska d.d.
Feb 2012 - Mar 2015Insurance agentSales rep position in direct sales.

B.t.c. d.o.o.
Jan 2018 - nowPart of a team focused on delivering hardware and software as a service as part of managed print and document solutions.Some of my responsibilities are:- Procurement of IT hardware and software on a project basis- Defining Managed Print Services (MPS) and Managed Document Services (DMS) solutions for customers- Pricing solutions based on customer needs and budgets- Negotiating and managing contract renewals with existing clients- Bringing in new customers and developing sales leads- Handling client complaints and requests in a timely and professional manner- Preparing internal reports and team reporting, as well as business intelligence analysis- Developing and implementing sales strategies to meet or exceed sales goals- Collaborating with cross-functional teams to ensure customer satisfaction- Keeping up-to-date with industry trends and developments Show less
Account Manager - HaaS, SaaS
Apr 2015 - nowSoftware Solutions Assistant
Jan 2018 - now
Licenses & Certifications

ISO 27001 Lead Auditor
Bureau Veritas GroupFeb 2019
UniFLOW Pre-Sales Consultant
NT-ware SystemprogrammierungJul 2017
Therefore Technician
Therefore CorporationFeb 2023
UniFLOW Certified Technician
NT-ware SystemprogrammierungMar 2018
Languages
- enEnglish
- geGerman
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