Susan Iannaco

Experience

• 

  KPMG

  Jan 1999 - Jan 2009

  Provided support to Director of IT in the management of the Western US IT Organization

  • Sr.Associate

    Jan 2006 - Jan 2009

  • Associate

    Jan 2001 - Jan 2006

  • Sr. Administrative Assistant

    Jan 1999 - Jan 2001
• 

  KPMG

  Jul 2009 - Oct 2012

  IT Manager

  Project Management• Successfully managed Firm proprietary Forensic e-Discovery application enhancement through the project life cycle using Agile SCRUM methodology, that resulted in positioning the business to exceed current market share • Managed complex integration of stand-alone practice IT organization with greater Firm IT practice, aligning tools, technology and resources, as well inter-department communication and data sharing. • Managed two facility data center moves, accounting for re-location of 600+ servers • Managed on-boarding of technology new to the Firm and met accelerated one month requirement for client delivery for $1.9 million return on investment Process Improvement• Employing the principles of ITIL Continuous Service Improvement, refined the catalog of IT Service Offerings, managed the design and implementation of ITIL compatible ticket tracking software and was responsible for the maturation of the IT department processes• Capture and report on IT metrics to senior leadership and capturing continual service improvements • Working with Firm IT Department on the concept of IT as a Client Service Delivery, rather than an internal support function Show less

• 

  Dell

  Jul 2013 - Feb 2016

  IT Project Manager

  I am currently co-managing the IT infrastructure and IT applications build of a new teaching hospital, to be a level 1 trauma for Seton Healthcare in conjunction with the University of Texas. This hospital, expected to open in January of 2017, will replace the current hospital, University Medical Center at Brackenridge, and will be part of Phase 1 of the University of Texas medical campus, which includes also the construction of a new medical school, a new research facility, administrative center and medical office building. The new hospital has been named: Seton Medical Center at the University of Texas (SMC-UT). Show less

• 

  Ascension Healthcare

  Feb 2016 - now

  Sr. Project Manager