Connor Esterwood

Experience

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  Smokey Mountain Video

  Jun 2008 - Dec 2008

  Sales Associate

  I monitored the rental shelves for shrinkage, restocked returned dvds, processed new rentals, and closed the shop most nights I worked.

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  Want-2-Sell-It

  Feb 2009 - Sept 2009

  Sales Associate

  I primarily worked with facing shelves, checking in new stock, offering customer service, and general maintenance.

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  Walmart

  Nov 2009 - May 2014

  My work as a pharmacy tech allowed me to have more responsibility in the pharmacy. I input prescriptions, filled, processed and troubleshot insurance claims, and checked out prescriptions. I also handled receiving, stock, and general maintenance. I worked in this position doing a variety of roles. I maintained stock in the pharmacy behind the counter, I checked out prescriptions, operated the register, did general maintenance, handled receiving, and assisted in any other function I was authorized to assist with.

  • Pharmacy Technician

    Sept 2013 - May 2014

  • Pharmacy Sales Associate

    Nov 2009 - Oct 2013
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  UNC Asheville

  Oct 2012 - May 2013

  Night Assistant

  I worked security for the residence hall entrances during the late night and early morning. The typical shift I worked was 12am to 5am. One requires attention to detail, patience, good communication skills, and mental fortitude for this particular job.

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  Duke University Talent Identification Program

  Jun 2013 - Jul 2013

  Residential Counselor

  - I monitored students during residential events and free time.- I mentored students in the development of social skills.- I encouraged student debates and conversations that led to meaningful compromises and personal growth.- I empowered students to feel connected to one another and grow long-lasting friendships that outlasted the program.- I observed students in the classroom and took notes on their performance and involvement to offer the highest quality of counseling that I could. Show less

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  Duke University Talent Identification Program

  Jun 2014 - Aug 2014

  Program Assistant

  - I organized information critical to operations planned by my operations coordinator.- I purchased materials for residential events as well as for academic uses.- I logged financial information surrounding the usage of Duke TIP vehicles.- I provided extra support to admin, residential, and academic staff in a variety of operations.- I catalogued and packed up Duke TIP resources for storage.

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  Townsend Bertram and Company

  Jul 2014 - Jul 2015

  Sales Associate and Occasional Rep

  I primarily outfit people for the wilderness or just for kicking around town. I maintain stock of certain items, face our product, create displays, perform general maintenance, participate in clinics on new and existing products.

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  Lyft

  Aug 2014 - Jun 2015

  Driver

  I work as a promoter and also transported passengers on a regular basis to their chosen destination.

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  Uber

  Aug 2014 - Jun 2015

  Driver

  I work partly as a promoter but primarily as a driver transporting passengers to their destination of choice in the greater Raleigh Durham area.

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  Duke University Talent Identification Program

  Jun 2015 - Jul 2015

  Operations Coordinator

  - Planned, staffed, and directed a variety of campus wide operations. - Oversaw the general operation of the on-site office.- Scheduled office hours and shifts.- Established protocols for the usage of Duke TIP vehicles.- Monitored staff activity and reported to the on-site director with any major concerns.- Established lines of communication between our office and conference services so as to resolve complex issues around facility usage, housing, and board.- Communicated with many parents about flight plans, student concerns, and any other questions they had about the program.- Delegated and guided staff through their roles in the operations they were part of that were planned and conducted through the on-site office. - Applied my knowledge of Microsoft applications and Google Drive to effectively log information and pass that information onto the staff and my supervisors. - Enhanced staff morale by fostering conversation about their frustrations and resolving those. frustrations in an effective and professional manner. Show less

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  The Institute for the Arts and Humanities at UNC Chapel Hill

  Jul 2015 - Aug 2016

  Event Coordinator

  - Logistics and Event Organizing- Managing all internal and external reservations for Hyde Hall's spaces- Building Management- Technical Support and Advising- Work-Study Management- Other event and building related tasks.

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  The University of Tennessee at Knoxville

  Aug 2016 - Apr 2018

  UX-A Research Assistant

  The User Experience Assessment (UX-A), was led by Dr. Carol Tenopir, Dr. Dania Bilal, and Dr. Rachel Fleming-May at the University of Tennessee.I was assisting faculty in research related to UX and Assessment.

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  RCN Technologies

  Jun 2017 - Aug 2017

  Intern

  Worked on website strategy and development for RCN as part of an internship and practicum for my academic program. More specifically I produced wireframes and conducted an overarching review of the RCN website and customer interactions with the site.

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  Oak Ridge National Laboratory

  Aug 2017 - Apr 2018

  Graduate Student Worker

  I worked on the technical team at the Spallation Neutron Source for the Neutron Sciences Directorate.I primarily conducted user experience research on the internal proposal system and on the website and user journey through the research process at the NScD as a whole.

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  U.S. Department of Energy, Office of Scientifc and Technical Information

  Aug 2017 - Apr 2018

  UX Intern

  I worked with the UX professional embedded at the OSTI to test, refine, and lead projects that improve upon exiting government systems and intranets within the Oak Ridge National Laboratory.My goals for the internship are as follows:-Gain experience in integrating user research into product design and design practices.-Gain Experience collaborating with designers, product managers and engineers.-Develop an understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.-Further develop effective interpersonal, communication, negotiation and collaboration skills.-Gain experience creating compelling UX visions, UI specifications, wireframes, visual designs, and prototypes.-Gain project management experience. Show less

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  University of Michigan - School of Information

  Apr 2018 - now

  I am assisting in the cutting edge AV research at the University of Michigan as well as conducting my own independent research with the goal of producing an academic poster by the end of the summer. Specifically, I work on a project supervised by UMSI professor Lionel Robert, seeking to promote trust in autonomous vehicles by exploring the role of explanations on driver expectations of their autonomous vehicle. I plan to conduct a user study in a controlled experimental environment that will include examining the content, timing and delivery of explanations. Show less

  • PHD Candidate

    Sept 2019 - now

  • MAVRIC Lab Research Associate

    Aug 2018 - Sept 2019

  • Graduate Research Fellow

    Apr 2018 - Aug 2018
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  University of Michigan

  Oct 2018 - Jun 2019

  Shuttle Conductor

  I ensure safety and performance on the M-City Autonomous Shuttle service currently serving the NCRC and north campus.

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  Automotive Research Center

  Jan 2020 - May 2021

  Research Assistant

  Helped develop human-in-the-loop elements of a multi-agent teaming simulator and conducted physiological sensor integration for Workload and the estimation of cognitive task load. These metrics were also then utilized in the construction of an adaptive interface that changes based on a user's current workload and cognitive capabilities. This is optimized to increase performance.