Arnold Klaasen

Experience

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  Absa

  Jan 2005 - Jan 2008

  Manage key relationships with corporate clients. Ensure all service levels are met by applying strict control over Head of Departments and policies and procedures. Responsible end to end for ATM availability and cash environment. Manage budget by reducing operating cost and ensuring reconciliation of all GL accounts. Business planning to ensure annual performances. Ensure better turnaround times of banking. Engage with all Cash in Transit as well as Business Banking role players for seamless end to end customer service process. Ensure all security related infrastructure is kept relevant. Show less

  • Acting Cash and ATM Centre Manager: Brackenfell

    Jan 2007 - Jan 2008

  • Head of Department: Tellers & Treasury

    Jan 2005 - Jan 2007
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  Energy Utility Sevices

  Jan 2009 - Jan 2010

  Vending and Customer Services Manager

  Manage vending team to update all client details (new and old). Set up and maintain vending infrastructure (electricity) in KhayelitshaManage call centre team to effectively log all technical challenges for the operations team to inspect and correct. Liaised with community and counsellors to reduce illegal connections and educate community and schools on safety standards of electricity. Managed commission pay outs to vendors monthly. Strict adherence and monitoring of OHS wrt technicians and administrative staff. Set up and incorporate disciplinary process for the entity. Small business development with vendors to grow revenue and outlets Show less

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  Absa

  Jan 2010 - Jan 2012

  Head of Department: Tellers & Treasury

  Manage production team to speedily process applications. Working together with operations in the continuous improvement of production flow in order to deliver excellent service to customers. Assist other regions with production to generate income for the group. Liaise with external stakeholders on common goals to develop win-win strategies

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  Absa Group

  Feb 2012 - May 2021

  Branches:MalmesburyPaarden EilandAirport Branch Duties:Effective management of sales and service of the branch including Foreign Exchange. Implementing strategies to generate income and reduce operational expensesPlan resources to ensure branch continuity delivering customer service. Develop entrepreneurial actions and implementation to generate sustainable growth. Being utilized as a Decision Maker in disciplinary meetings within the region. Strategically plan business outcomes in the short, medium and long term through commerciality principles. Ensure branch safety and security is up to standard for a safe and healthy environment. Continually develop staff to deliver quality outputs whilst reducing risks and losses and growing personally. Utilize management information to ensure business and people change activities take place. Show less

  • Manager: Specialised Transactions Solutions

    Jul 2019 - May 2021

  • Retail Branch Manager

    Feb 2012 - Jun 2019
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  South African Reserve Bank

  Jun 2021 - Aug 2023

  Teamleader: Cash Supply Chain Western Cape
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  Absa Group

  Jul 2023 - now

  Senior Manager: Onboarding and Client Services SME Segment