Amrinder Singh

Experience

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  GKE

  Mar 2012 - Nov 2017

  Merchant Exporter

  - Business development.- Sourcing and exporting of FMCG, engineering and textile products.- Sales, negotiations, customs.- Other logistical, financial and administrative operations of the self-owned Enterprise.

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  Coles

  Apr 2018 - Nov 2019

  Customer Service Agent

  - Customer service.- Online department operations.- Grocery delivery.

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  24x7 Direct

  Jul 2018 - Aug 2019

  Sales Consultant

  FLEET CARD campaign(Australian division of FleetCor, global payments-solution giant based in the USA.)- Outbound cold calling operations.- On the spot sign-ups.- KPIs, compliance with the Australian Business Register, Australian Competition and Consumer Commission and the Privacy Act 1988.Platforms: Company CRM, VICIdial telephony and Microsoft office suite.

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  RACV

  Nov 2019 - Oct 2020

  Memberline Consultant

  - Membership consultancy.- Sales and service of vehicle/home insurance and emergency assistance products.- Compliance, KPIs and learning-focused routine.Platforms: Salesforce, CIMplicity telephony, Single Customer View, Genesys, Microsoft office suite.

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  Coles

  Oct 2020 - Nov 2021

  Online Manager

  - Leading an online department of 100+ team members.- Customer service, internal stakeholder communications and maintaining KPIs.- People, Time and Change Management.- Compliance; Ensuring industry OH&S and internal SWP adherence.- Forecasting, budgeting and forward planning.- Managing a fleet of vehicles doing scheduled home delivery runs twice a day.- Setting performance-based expectations, accountability and provide coaching.- Fostering an adaptive, responsive and inclusively diverse work culture. Show less

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  STOPNSHOP LLC

  Jul 2023 - now

  Operations Manager

  - Develop and implement strategic plans to achieve organizational goals and drive long-term success.- Oversee budgeting, financial forecasting, and financial analysis to ensure the organization's financial health and sustainability.- Direct and coordinate day-to-day operations, ensuring efficiency, quality, and compliance with company standards and regulations.- Manage and lead cross-functional teams, fostering a positive work environment and promoting collaboration to achieve common objectives.- Optimise the allocation of resources, including personnel, equipment, and technology, to enhance operational effectiveness.- Establish performance metrics and conduct regular assessments to evaluate the effectiveness of operations and identify areas for improvement.- Implement quality control measures to maintain high standards in products or services and meet customer expectations.- Evaluate and implement technology solutions to enhance operational processes and stay abreast of industry trends.- Effectively communicate organizational goals, expectations, and changes to all levels of the organization.- Address operational challenges proactively, making informed decisions to resolve issues and maintain smooth business operations. Show less