Hannah Luu

Experience

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  DB Schenker

  Sept 2012 - Feb 2021

   Led Asia Pacific Regional Control Tower team for Key Client to drive the operational/ service excellence, achieve the best KPIs  Participated in Yearly Global RFQ of Key Client as Regional Pricing Lead Managed SOPs, KPI performance & Continuous Improvement Process for multiples products (Airfreight, Seafreight, Roadfreight, Skybridge, Multimodal freight) across multiple sites/ countries: APAC, EUROPE, MEA and US. Led implementation for new businesses and regional EDI project Achieved revenue targets and improved margins by optimizing headcount and productivity management Show less  Led Key clients' customer service team to manage all day-to-day operations of multiple products: Airfreight, Roadfreight, Multimodal freight, Skybridge, In-house Customs Brokerage and Customs Compliance... Addressed customer requirements and expectations to provide high level service Accomplished RFPs, RFIs and RFQs fully with close coordination from account managers and operations  Resolved the problem, took the lead to handle contingent case with proper root cause analysis and containment action plan Managed and maximized relationships between factory, internal operations and external customers Be part of the implementation project team for new businesses Show less

  • Head of Tender Management

    Apr 2019 - Feb 2021

  • Senior CS/ APAC Control Tower Lead for Key Client

    Jul 2018 - Feb 2021

  • Customer Service Supervisor

    Dec 2015 - Jun 2018

  • Customer Service Officer

    Nov 2013 - Nov 2015

  • Ocean Freight Operation

    Sept 2012 - Oct 2013
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  A.P. Moller - Maersk

  Feb 2021 - Dec 2023

  Customer Solutions Manager

   Improve sales effectiveness and improve win rate Develop and scale local Value Propositions Thought leadership, Collaboration and Best practice sharing

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  APL Logistics

  Jan 2024 - now

  Country Head of Transportation