Deep Enrich
Mónica teixeira do carmo
643 followersTimeline
About me
Renewals Specialist and Inside Sales at ARKANCE
Education
Faculdade de letras da universidade de lisboa
2004 - 2007Linguistics
Experience
Pt contact
Sept 2004 - Mar 2007It helpdesk
Kyocera document solutions portugal
Feb 2011 - Apr 2013Technical service coordinator
Vodafone
Jan 2013 - Jan 2017Technical supportSuporte de soluções empresariais em ADSL e FTTH- Diagnóstico e reporte de avaria das linhas ADSL,SHDSL e FTTH.- Configurações e troubleshooting em equipamentosVolP ( Thomson, Dataflex Vine, Snom's).- Análise remota, SSH/telnet, http, configurações de Router's, Huawei, Thompson e análise de redes.- Suporte remoto e troubleshooting , marcação e acompanhamento Field Service ao local.- Suporte técnico à plataforma OneNet.- Suporte a soluções E-mail empresarial, Office365,Google Apps. Show less
Randstad portugal
Apr 2017 - Dec 2023Large business costumer support advisor to vodafone portugal
Arkance
Dec 2023 - nowRenewal specialist & inside sales
Licenses & Certifications
- View certificate
Ilead leadership model
MonnoyeurOct 2025
- View certificate
Level up essentials entry
AutodeskJul 2025 - View certificate
.webp)
Certificate ai training kit
Monnoyeur information system (mis)Jan 2025
Languages
- inInglês
- esEspanhol
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