Experience

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  Karvy global services

  Apr 2006 - Feb 2010

  Customer care executive

  • Work involved handling & processing health claims likely HCFA 1500, NYC-4 & UB-92). Searching all sorts of patient details, types of services rendered, charges for the services, billed amount, treatment & diagnosis codes etc. & entering the same into the excel sheets. At the end, if time permits, randomly quality check of all the files processed to make sure that the work delivered is free of discrepancies also comes under the days work. Earlier worked in the same process but on the client’s remote platform. • Consolidation of the work at the end of the day & the report generation work. Report includes the output of entire day’s work, MIS Report, Trend analysis (containing the associate data, volume graphs, time graphs of each team mate etc…). Show less

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  Iks health

  Feb 2010 - Jul 2019

  Team manager

  Manage all day to day data delivery activities.To make sure SLAs are achieved on monthly basis. Drive weekly/ monthly/ quarterly governance meetings with client.Address any client issues/ escalations.Run a predictable operations environment with zero surprises.Guide and mentor next line of reporting.Review performance of the team members and responsible for conducting training or development. opportunities for them.Drive process improvements within the team.Develop the KRA’s for agents and ensure action plans are consistently followed for staff who do not meet performance goals.Establish and maintain a high team-spirited environment promoting a high-level of customer – centricity.To work under tight deadlines while adapting to quickly changing requirements and projects.Handled a team of 26 people.Working closely with the team members to meet the turnaround time for all the activities, Cascading updates to the team and also maintaining the confirmation records (Process control notes). Show less

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  Optum global solutions

  Jul 2019 - Feb 2023

  Assistant manager
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  Optum

  Mar 2023 - Mar 2023

  Deputy manager