Experience

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  Great north eastern railway (gner)

  Sept 1999 - Jul 2000

  Telesales operative

  British train operating Company providing high speed express train services on the East Coast Main LineTelesales Operative working in a busy call centre environment. - member of a team providing high standards of customer service to passengers- consistently met call target ratios during both general sales and promotions- entrusted with responsibility as Fire Safety Officer - appointed as Duty Supervisor, deputised for the Centre Manager during his absence

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  Various schools

  Jan 2000 - Jan 2003

  Tefl teacher
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  Lighthouse languages

  Jul 2003 - Jun 2011

  Director

  • developed strategic business plan and forecasts for Language Academy providing English and Spanish classes for 150 students.• expanded and diversified services offered, resulting in 30% increase in customers.• developed client and international agent relations to increase customer base.• financial control, planned and controlled budget, planned and attained quarterly and annual KPI’s.• maintained and updated website using CSM.• acquired and developed staff, improving competencies of team through in-house training, issued staff assignments and resource calendar, planned and managed schedule.• developed the business over eight years and managed a successful transition and profitable sale.Key Achievements• Project managed €30000 relocation of business. Identified requirements. Researched and located suitable premises. Planned and designed internal distribution, complying with relevant health and safety regulations. Created WBS and identified critical path. Planned and controlled budget and schedule. Investigated and did C/B analysis on alternatives for internal partitioning. Planned and conducted the procurement of materials and third party contractors. Managed and controlled scope. Delivered on time and within budget. Main challenges, external environmental enterprise factors, facilitating and obtaining business license and relevant work permissions from local authorities and delays getting connected to the water mains. Overcome by networking within the council to speed up the permit process and finding alternative water source during the short term.• Led development and delivery of website covering all aspects of business. Identified requirements. Acquired project team. Authorised style and content. Completed on time and in budget. Main challenges, preventing gold-plating, overcome by re-highlighting scope statement and increasing progress monitoring, and maintaining schedule, overcome by fast-tracking and using contingency reserve. Show less

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  University of cambridge

  Jan 2004 - Jun 2011

  Oral examiner

  involving working as member of the team conducting examinations three times a year.

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  Quantec fuel services ltd

  Jun 2008 - Sept 2010

  Project assistant

  • contracted on two occasions as a member of a project team to assist the project manager.• assisted with collection and analysis of data and production of internal and external reports.• liaised between various stakeholders, both internal and external, and project manager and contractors during monitoring and implementation of procedural changes.• ensured contractors were correctly scheduled and monitored progress through coordinating with contractors and ensured that Quality Assurance and Quality control procedures were adhered to.• assisted in the review and successful implementation of changes of operational procedures and policies, resulting in the adoption of new technologies and increased cost efficiency, assuring compliance with ISO 13909 during the monitoring and implementation of changes• helped with risk assessment of new procedures• assisted in planning and scheduling of transition of services provided by Quantec to RWEKey Achievements• Team member of project reviewing and optimising the operational procedures and processes for company performing quantity stock surveying and total energy calculations for liquid/solid fuels for UK utility companies. Assisted in:- review and specification of existing procedures, sampling, analysing, assessing and reporting; identification of alternative methods and possible modifications to existing procedures through brainstorming and finding expert witnesses; identification, analysis and prioritisation of associated risks; assuring compliance with ISO 13909; assuring tolerances and variances of any modifications were within parameters. Liaised with stakeholders, collected work performance data and assisted in compiling milestone performance reports.Main challenge, unfamiliarity with subject matter, overcome by personal study and self learning to familiarise myself with subject area and topic specific terminology and becoming competent with communicating subject matter to stakeholders. Show less

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  Homecareontheweb s.l

  Nov 2011 - Jun 2013

  Maintenance supervisor

  - Co-ordinating, various simultaneous maintenance projects.- Supervising internal maintenance team.- Sourcing and co-ordinating external contractors.- Ensuring large portfolio of properties are maintained to high standard for private use and long and short term rentals.

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  William hill

  Jun 2013 - Sept 2019

  Worked on a wide range of projects using a mixture of Agile and Waterfall. Managed multiple co-located and cross-located delivery teams. Managed budgets of up to £4m. Accustomed to working on multiple projects at the same time. Acted as pseudo-dev lead during data migration. Used to being hands on with prioritisation, design review and backlog management. Coordinated cross channel work for key deliverables. Familiar working with multiple 3rd parties (OpenBet/Playtech/VIQ/Adobe/Call Credit/etc.) and off-shore development teams. Have acted as Scrum Master for 5 delivery teams, tracking team velocity and burn down. Work closely with InfoSec team and DPO to ensure due diligence is done. Work closely with key stakeholders. Line Management experience. Covered for Data Head of Delivery when on long term sick, reporting to senior executives, running Steering Board meetings.Key Deliverables • End to end delivery of greenfield data warehouse on MS stack and migration/consolidation of 3 systems onto new platform and implementing Decision science R/H20 behavioural models• Delivery and roll out of SAS Analytical tool and decommissioning• Delivery and roll out Tableau Visualisation tool and decommissioning • Migration of on premise instance of Adobe Campaign to cloud instance• Delivery and roll out a cloud hosted Data Management Platform for online marketing• Delivery and integration of an Enterprise scheduling tool (SOS) and subsequent migration from MS scheduler• Delivery and roll out a customer rewards system built on Cassandra/Kafka using Real Time data feed. Delivery covered back-end and frontend changes with key focus on CX• Agile delivery, integration and roll out cloud based PEGA tool for Compliance Process Management• Delivery and integration of a read/write API tool with Redis cache on WH data warehouse• Delivering Real Time Data Platform in AWS using Snowflake, Databricks, Mode and Astronomer Show less

  • Project Manager - Data Management

    May 2014 - Sept 2019

  • Project Coordinator - Sports Betting and Mobile

    Jun 2013 - Apr 2014
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  Hcl technologies

  Oct 2019 - Jan 2022

  Senior project manager
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  Comunisis

  Jan 2022 - now

  Programme manager