Experience

• 

  Conex distribution

  Jun 2010 - Jun 2013

  • Mechanical Technician

    Feb 2013 - Jun 2013

  • Warehouse Administrator

    Jun 2010 - Jan 2013
• 

  Unicredit bank

  Jul 2013 - Oct 2015

  Customer services adviser contact center

  Helpdesk:ATM:- monitoring the automatic teller machine network (ATM & BNA) and ensuring the functionality of the devices;- fixing errors remotely and escalating the unresolved ones to the maintenance companies;- investigating transactions made at the ATM.POS:- offering support and counseling by phone or email to POS owners on using the device, how to make transactions, transactions investigation, fixing any error;- proactive monitoring the functionality of POS network.OnlineBanking:- offering telephone support to Online Banking users on how to use the application, make transactions, fixing errors, investigating transactions. Show less

• 

  Playtika

  Dec 2015 - now

  Training new employees for Customer Support Agent position, monitoring their activity in the first 3 months, creating and updating training materials. Helping all Agents in solving more complex Customer Support tickets, providing constant feedback and counseling on solving tickets.

  • Customer Support Group Manager

    Aug 2022 - now

  • Customer Support Lead

    Nov 2019 - Jul 2022

  • Customer Support Trainer

    May 2018 - Oct 2019

  • Customer Support Specialist

    Dec 2015 - Apr 2018