Experience

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  Target

  Nov 2008 - May 2014

  Customer service team

  - Maintained a client satisfaction score of 95% throughout the full employment period- Led a team of 20+ cashiers and customer service employees on a rotating basis- Achieved the application of 10-15 new credit or debit cards every week.

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  Magilla entertainment

  May 2012 - Mar 2013

  Assistant office manager

  - Assist President and Vice President with errands and fielding 100+ calls daily between television networks and production agencies- Collaborate with co-workers to build and maintain up-to-date media kits and press releases- Help production team with booking equipment, scheduling talent auditions, and scouting locations- Oversee new interns and delegate workload accordingly- Responsible for coordinating company outings and publicity events- Act as head office manager when office manager is out of the office. Show less

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  Ameriprise financial services, inc.

  Jan 2014 - Dec 2017

  Client relationship manager

  - Onboarded new clients and increased client usage of online platforms by 50% since January 2014- Prepared advisors for upcoming client meetings by assisting with money movement requests, processing new business requests, and processing new business requests- Supported marketing needs to promote business via social media channels by developing new brand strategies- Coordinate office expenses, handle mass mailings, and answer phone calls, among other administrative duties.

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  Regus - iwg plc. offices | coworking | meeting rooms.

  Dec 2017 - Dec 2018

  Community manager

  Maximized customer satisfaction by engaging customers regularly and maintaining high standards. Improved efficiency by supporting new company initiatives, including the implementation of new tools and systems.- Retained customers through focused customer engagement and excellent service- Ensured accurate invoicing and timely payment collection for customers- Supported area managers by conducting meetings with customers and tours of the office- Ensured that all daily service charges are captured and entered into the billing system daily. Show less

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  Active physical therapy & chiropractic group

  Jan 2019 - Feb 2023

  Office coordinator

  Maintain a multi-practice calendar for 10 active practitioners and serve as a point of contact between patients and providers. Ensure maximum patient satisfaction through regular engagement and the highest level of office standards. - Manage office expenses, handle mass mailings, answer phone calls, and handle patient intake information- Ensure insurance benefits are verified, billed accurately, and payments are collected on time- Develop and implement administrative protocols for practitioner and administrative onboarding- Maintain all staff schedules, track employee time off requests, and process payroll for the entire company. Show less

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  Geico

  Jul 2020 - Jul 2021

  Management development program

  Analyzed system data, statements, and photographic/video evidence in the event of a single or multiple vehicle accident. Resolved claims, issue payments, and generate correspondence in accordance with company productivity metrics.- Communicated effectively with customers and negotiate liability decisions with adverse insurance companies- Participated in coaching and training sessions to demonstrate leadership skills through management program- Scheduled and issued vehicle inspections, issued payments, and reviewed documents in each file. Show less

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  Northwell health

  Oct 2022 - now

  Intake specialist