Experience

• 

  King saud university (medunt company project),

  Apr 2011 - Oct 2015

  Application operator

  • Established effective working relationships with management and employees. • Executed configuration for packaged solutions.• Handled application issues and enforced permanent fix.• Formulated custom reports and carried out unit and integration testing.• Created User's Guide (text version, PowerPoint slide, and videos), adding, modifying user account information and resetting passwords• Responsibilities include but not limited to performing routine audits of systems, Backups and Restoring Data, assistance for ITIL project, and resolving technical difficulties and assisting users.• Provided general admin assistance and support for the training manager and trainers.• Exercised appropriate judgment in answering questions and releasing information; analyzed and projected consequences of decisions and recommendations. Show less

• 

  Thiqah business services

  Dec 2015 - Oct 2020

  • Responsible for pre-production and production environment (Servers, DB, builds, Services,) and creates reports and dashboards by Power BI.• Resolves technical and business difficulties that faced end user.• Maintain documentation of newly-created solutions.• Work continuously to improve the performance for services or systems.• Investigates in the repeated or critical issues and fix it.

  • Application Support Master

    Jan 2020 - Oct 2020

  • Senior Application Support Specialist

    Dec 2015 - Jan 2020
• 

  Takamol holding

  Oct 2020 - now

  • Advisor, Application Support

    Apr 2023 - now

  • Senior Expert, Application Support

    Apr 2021 - Apr 2023

  • Expert application support

    Oct 2020 - Apr 2021